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Concierge Agent, Four Seasons Hotel Riyadh

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Concierge Agent

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99 storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light filled rooms, including 39 luxurious suites.

Area of responsibility is Concierge.

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness centre.

Knowledge and Skills

This role is offered on a local hire basis in accordance with Saudi Labor Law.
1 year of front office or related work experience is preferred.
Previous experience with Opera PMS preferred.
Ability to quickly and positively establish rapport is required.
Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
Strong command of the English language, both written and oral are required.
Excellent commitment to service and teamwork.
Ability to obtain a clean criminal record check.
As our hotel is open 24/7, 365 days a year, we expect our Concierge's to be flexible in working mornings, evenings, weekends, overnights, and holidays.
Great attention to detail and the ability to work in a fast paced environment.
On the job training is provided.