Concierge Agent - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay's 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Concierge Supervisor, you will assist in setting up concierge services and provide personalized guest experiences, supporting both the pre-opening phase and daily operations.

What You Will Do

• Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup.

  
  

• Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests.

  
  

• Coordinate with departments and external partners to fulfill guest needs efficiently.

  
  

• Maintain accurate guest profiles and preferences to support personalized experiences.

  
  

• Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay.

  
  

• Manage guest feedback and respond professionally to any service concerns.

  
  

• Maintain up-to-date knowledge of local attractions, dining options, and unique experiences.

  
  

• Support in the creation and refinement of concierge procedures and guest service standards.

  
  

What You Bring

• Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure.

  
  

• Strong local knowledge and passion for creating memorable guest experiences.

  
  

• Excellent communication and interpersonal skills.

  
  

• Professional presentation and problem-solving abilities.

  
  

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.

  
  

What We Offer

• Competitive salary in a tax-free environment.

  
  

• Housing and transportation.

  
  

• 30 days of vacation plus public holidays.

  
  

• Paid home leave tickets.

  
  

• Complimentary meals and uniform cleaning.

  
  

• Medical and life insurance.

  
  

• Employee Assistance Program and worldwide complimentary room nights.

  
  

• Opportunities for growth and development.

  
  

Schedule & Hours
Full-time role.