Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

Financial Wellbeing:

• Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

Mental Wellbeing:

• We prioritize your health with access to a dedicated Health Concierge service.

Personal Growth & Balance:

• Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

If you’re ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity – Concierge

The Concierge is responsible for demonstrating outstanding customer service skills representative of Metropolitan Loft Apartments. The role is also accountable for the professional, effective and efficient handling of all residents and guests requests upon entering the controlled apartment building entry, and providing exemplary customer service in a manner consistent with the organization's values. Furthermore, core job duties include but are not limited to greeting all residents and guests in a hospitable manner, maintaining a professional phone etiquette, facilitating the flow of individuals (e.g. vendors), assisting the Leasing Office with the coordination of resident moves, following emergency procedures, collecting and holding resident packages, maintaining the overall appearance of the lobby area, and performing routine security checks.

What You Will Do – Primary Responsibilities

• Answers telephone and greets residents/guests upon entry, responds to requests, questions and any other needs.
• Documents and reports issues and incident reports in a timely manner, as needed, for the management team to review.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors emergency response system (e.g. fire alarms/intercom) and responds in a timely and efficient manner based on standard operating procedures.
• Monitors and controls the electronic security control system.
• Logs and secures packages received until recipient retrieves items.
• Follows-up on all complaints/issues notifying management team, as deemed appropriate.
• Ensures all safety precautions and procedures are followed while performing duties such as routine floor checks.
• May assist with resident notifications or special events.
• Write work orders, incident reports, and residents’ requests and send to Leasing Office in a timely manner.
• Other projects and duties as assigned by supervisor.
• Ability and willingness to work a flexible schedule to support a 24/7 operation.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• H.S. Diploma/GED
  • and <1 year hospitality related experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays

• Moderate noise level.

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