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Concierge Specialist

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Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders' cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes.

Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell's mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats.

What you will do:

  • Facilitate stakeholder access to, and interaction with, Cowbell platform and product.
  • Complete activities related to maintaining compliance with Cowbell policies and procedures.
  • Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs.
  • Assist with implementation of performance incentives for partner agents and brokers.
  • Facilitating the bulk entry of opportunities on behalf of partner agents and brokers.
  • Learn cyber insurance inside and out; it's an evolving, growing, and exciting product protecting businesses of all types.
  • Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way.
  • Be a point of accountability for ensuring Cowbell's continued stellar reputation in service.

What Cowbell needs from you:

  • Proven success in operations and account servicing or the aptitude to obtain that experience.
  • Customer service-oriented in all aspects of your work.
  • Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency.
  • Passion and resiliency.
  • Effective verbal, written, and presentation skills.
  • Aptitude in basic mathematics to handle various kinds of calculations.
  • Ability to understand financial statements, contracts, applications, computer printouts, rating manuals, and other insurance-related materials. Also ability to analyze and report out on risk.

Equal Employment Opportunity:

We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk.

At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards.

We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.

Cowbell is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

For more information, please visit https://cowbell.insure/.

Cowbell Cyber does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.

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