Concierge Team Leader / Concierge Resident Manager

RESPONSIBILITIES:

• To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.

• Standard operating procedures (SOP’s) regarding reception operation, with respects to safety, service and maintenance.

• Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.

• To support in coordination of tenant inquiries and complaints.

• To support tenants in access card/handover coordination.

• To promote Provis portal and support in bookings, requests and complaints.

• To have direct access to databases of clients and service providers.

• To maintain excellent knowledge about community and surrounding facilities i.e. “restaurants, galleries, salons and other nearby facilities that might be of help to the residents”.

• To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.

• To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.

• To always greet and communicate with residents visitors in a friendly, respectful polite manner always.

• To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.

• To keep and maintain record any delivered package/parcel/courier.

• To always help guests residents, within approved P P.

• To coordinate with supporting departments functions (internal external) whenever relevant.

• To provide a professional immediate response to residents concerning all residential components and areas.

• To work closely with Asset Managers on ad hoc requests.

• To support management with relevant administration including daily, weekly and monthly reports.

• To record the Lost Found items and coordinate with the security

Qualifications

Requirements Qualifications

• Minimum 2 years of experience in concierge or customer service

• Prior leadership or supervisory experience preferred

• Strong communication and interpersonal skills

• Ability to multitask and solve problems efficiently

• Basic computer skills (MS Office, email)

• Flexible to work shifts if required

Additional Information

Benefits

• Competitive Salary: AED 2,500- 3000 per month

• Visa provided

• Stable employment

• Supportive work environment

• Growth Opportunities

• Accommodation Transporation Support