Confirmations Representative Call Center - Work From Home (Orlando, FL area)

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

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  Benefit eligibility will vary by position

As a Confirmations Representative, a typical day will include:

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.

• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

• Encourage guests or callers to purchase or schedule preview package sales/tours.

• Answer guest questions about property facilities/services.

Guest Experience and Company Standards

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Maintain confidentiality of proprietary materials and information.

• Always follow company policies and safety procedures.

To Become a Confirmations Representative at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• #ihvocc