Connected Care Case Manager

Position Title: Connected Care Case Manager

Department: Homeless Guest Services

Reports To: Director of Homeless Guest Services

Status: Full-time, Non-Exempt, Hourly

General Function: The Connected Care Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Principal Activities:

Provide individualized case management to Connected Care clients.

• Work with community agencies, SBRM Men’s Program, and HGS to coordinate intakes & exits of Connected Care Beds

• Develop a clearly written individualized treatment plan for assigned case load

• Maintain accurate data in computer databases and logs

• Build trust and rapport with guests

• Provide appropriate referrals including (but not limited) to substance abuse treatment

• Assist Connected Care clients with transportation needs

• Track client progress and provide updates and report to HGS team and other SBRM staff

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

• Provide crisis intervention services when needed

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

• Participate in evaluation and trainings to better respond to client/community needs

• Support Shelter Case Managers as needed

• Perform case management activities including (but not limited to):

• • Intake assessments and evaluations

• • Establishing program goals and priorities.

• • Conducting scheduled case management meetings with guests.

• • Following up on treatment referrals for clients and supporting client’s transition from Connected Care Bed to treatment

Be a contributing member of the Homeless Guest Services team.

• Meet with Homeless Guest Services team to discuss operations and guests

• Keep team apprised of client issues and concerns

• Maintain good rapport with Men’s staff, HGS staff, and security personnel with a willingness to work together to solve difficult problems

• Act as a responsible party, alongside SBRM Men’s Staff, HGS Staff, and security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

• Support the Emergency Shelter Team as needed

• Assist with piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits:

• $22.00-$26.00 DOE

• Company sponsored retirement plan with a 4% match

• 15 vacation days, 13 holidays, and paid sick time

• Employer sponsored health benefits