Consultant

1. Job Brief :

Detailed Job Description :

Exchange Server & Exchange Online Management

• Administer and maintain Exchange Server 2019 and hybrid Exchange Online environments.
• Perform mailbox migrations, patching, and upgrades.
• Monitor and troubleshoot mail flow, transport rules, and connectors.

Email Security & Protection

• Configure and manage Proofpoint Email Protection including spam filtering, encryption, and threat detection.
• Implement and maintain email hygiene policies and secure gateway configurations.
• Collaborate with security teams to respond to phishing and malware incidents.

Mail Flow Optimization

• Analyze and optimize mail routing and delivery performance.
• Manage DNS records (MX, SPF, DKIM, DMARC) for email authentication.
• Ensure redundancy and failover mechanisms are in place and tested.

Monitoring & Troubleshooting

• Use tools like Exchange Admin Center, PowerShell, and Proofpoint dashboards for proactive monitoring.
• Resolve issues related to mail delivery, mailbox access, and performance.
• Maintain documentation of configurations, procedures, and incident resolutions.

Collaboration & Support

• Work closely with internal teams and external vendors to support messaging infrastructure.
• Provide Tier 2/3 support for email-related incidents and service requests.
• Participate in audits and compliance reviews related to messaging systems.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in enterprise messaging systems.
• Strong expertise in:

Microsoft Exchange Server 2019

Exchange Online (Microsoft 365)

Proofpoint Email Protection

PowerShell scripting for Exchange administration

• Familiarity with hybrid Exchange deployments and mail flow troubleshooting.
• Understanding of email authentication protocols (SPF, DKIM, DMARC).

Required Soft Skills:

• Analytical Thinking – Ability to diagnose complex messaging issues and implement effective solutions.
• Communication – Clear and professional communication with technical and non-technical stakeholders.
• Attention to Detail – Precision in managing configurations, logs, and security settings.
• Team Collaboration – Comfortable working in cross-functional teams and sharing knowledge.
• Adaptability – Ability to respond to evolving threats and changing infrastructure needs.
• Customer Service Orientation – Focused on delivering reliable and secure email services to end users.

1. Key responsiblities

• Manage and maintain on-premises Exchange 2019/SE servers, Hybrid, M365 EXO, Proofpoint Email Protection.
• Configure and manage email security solutions like Proofpoint email protection/SER (secure email relay) and ensure the policies/rules are reviewed periodically.
• Knowledge in ITIL process. Use ServiceNow for ticketing and incident/Service request/Change management.

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Educational Qualification

Bachelor’s in computer related or management or finance related disciple

Experience

Minimum 6+ years’ experience