consultant

Experience Range: 10-14yrs

Location: Kolkata

Must Have:

• Act as the initial point of contact for users reporting issues with Banner Student and ensuring customer satisfaction through effective communication and timely resolutions.
• Provide daily, weekly reports on issues by status, age, and severities.
• Escalation Management: Escalate unresolved incidents to L3 development teams, providing detailed information and contributing to the resolution process
• Identifying and logging problem tickets for enhancements
• Update knowledge base with new solutions, known errors and user guides
• Educating users on how to avoid recurring issues
• Banner Student L1/L2 Support role for P1 tickets will involve providing first-level technical support for critical, high-priority issues within Banner Student SIS.