Consultant - Customer Service Training

• Advanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations & bases across the network (every quarter)
• Assist in the development and rollout of timely as well as effective & innovative measures for training and skills enhancement
• Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
• Participate in the periodic training needs analysis for customer service skills across IFS
• Responsible for ensuring that Ab Initio batches attend timely & effective Basic Customer Service training within defined timelines & standards
• Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS
• Ensure the processing and consolidation of all training records pertaining to Customer Service Training
• Upskill & develop self-on-related professional skills
• To be aware of the developments in the field of learning (special focus on Customer Service) through research and networking
• Be available to the Human Resources Recruitment during a preliminary interview phase for Cabin Attendants and Airport Operations
• Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network
• Multiskilled self into any other related soft skills as required by the organization and at the discretion of the Manager – ifly (Soft Skills & Leadership Training)
• Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – ifly (Soft Skills & Leadership Training)
• Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – ifly (Soft Skills & Leadership Training)
  
  

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.