Consultant - Functional (Salesforce)

Job Description

MTX Group Inc. (MTX) is currently hiring for the position of Consultant in a Functional Role . We are looking for a highly motivated individual with extensive experience in leading large-scale complex projects. The ideal candidate will be able to work closely with clients, and understand their business processes, requirements, pain points, and objectives to effectively execute projects.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization, and mobile technology.

Key Responsibilities:

The Consultant is expected to lead large scale/complex project(s) executing the following responsibilities:

Project Management:

• Adhere to the Project Planning and timeline, best practices for deliverables and documentation.
• Provide regular status updates to the PMO workstream.

Requirements Analysis:

• Work with the team and support dynamic workshops and interviews to gather precise technical and functional requirements.
• Apply user-centric design methodologies, such as empathy maps, persona creation, and user journey mapping, to deeply understand user interactions and needs.
• Produce detailed user stories and process flows to effectively communicate requirements to both technical teams and stakeholders.
• Develop interactive prototypes and high-fidelity mockups for iterative feedback and solution refinement.
• Formulate and test cases from design documents to cover all functionalities and conduct usability tests to confirm solution efficacy and user satisfaction.
• Facilitate stakeholder reviews of test cases to secure early approval, setting a strong foundation for UAT scripts.

Solution Design

• Work with the team to develop a blueprint that guides the development, implementation, and deployment of the solution.

Solution Configuration and Development:

• Configure and customize the Salesforce platform using the latest technology.
• Work with developers on advanced customizations through Apex, Visualforce, and Lightning components to ensure adherence to best practices and optimal user experience.

Testing and Quality Assurance:

• Conducting unit tests, integration tests, and end-to-end testing to ensure functionality, reliability, and adherence to business requirements.
• Validate functionalities against business requirements through test scenario execution.
• Conduct thorough post-migration audits to verify the accuracy and completeness of the migrated data. Work with business users to identify any issues and coordinate with technical teams to rectify discrepancies.
• Execute UAT with stakeholders to ensure the solution meets final expectations and system specifications.

Deployment, Transition, and Documentation:

• Support the functional deployment process and data migration.
• Create documentation on requirement gathering, business process (creating process diagram, flowcharts, process narratives etc,) using tools.
• Document data management processes clearly and comprehensively.

Post-Implementation Review and Iterative Improvement:

• Provide ongoing support after deployment, addressing system issues and optimizing performance.
• Continuously collect user feedback to evaluate solution impact and identify improvement areas.

Organization Development:

• Mentorship and Guidance:
• Provide mentorship and guidance to the entry professionals, fostering their professional growth and development within the team.
• Growth and Development of Project/ Regional teams:
• Participate in the hiring process to identify top talent for the projects in the region per the need.
• Support the HR team in performance documentation of project team members.
• Contribution to the COE (Center of Excellence)
• Contribute to the development of COE with relevant deliverables and assets.
• Operational Excellence:
• Maintenance of Salesforce Certifications.
• Required to travel for key project milestones.
• Maintain utilization goals.

What you will bring:

• 3-6 years of experience in a functional role in the IT consulting industry.
• Competent in designing and implementing functional solutions, workflows, and processes that meet client requirements and objectives.
• Competent in facilitating working sessions with key stakeholders and subject matter experts via workshops, interviews, and business process review sessions.
• Proficient in creating documentation on requirement gathering, business process (creating process diagram, flowcharts, process narratives etc,) using tools.
• Proficient in providing user training and support to ensure successful adoption of Salesforce solutions.
• Proficient in designing and executing comprehensive test plans and strategies to validate Salesforce solutions.
• Strong communication, interpersonal skills with a user centric approach to problem solving
• Bachelor's degree and above is desirable.

What we offer:

Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)

• Sum Insured: INR 5,00,000/-
• Maternity cover upto two children
• Cashless & Reimbursement facility
• Access to free online doctor consultation

Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

Optional Food Wallet (up to Rs. 2500 per month)

• Offered as a tax saver component
• Part of the special allowance component in the CTC

Monthly Internet Reimbursement of upto Rs. 1,000

Professional Development opportunities through various MTX-sponsored certifications on multiple technology stacks, including Salesforce, Microsoft, Google Cloud, AWS & other