Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

Team Leadership to & Coaching

• Lead, mentor, and develop a team of Instructional Designers and DAP Content Developers
• Provide coaching, feedback, and career development guidance to build team capability and confidence
• Foster a culture of innovation, quality, and continuous improvement
• Oversee workload, prioritization, and performance, ensuring client deliverables meet the highest standards

Client Strategy & Partnership

• Act as a trusted advisor, guiding enterprise clients on their DAP vision, roadmap, and governance approach
• Facilitate strategy workshops with client stakeholders to define digital adoption goals, success measures, and change management alignment
• Translate client business needs into actionable DAP strategies and scalable adoption frameworks
• Build strong, long-term relationships with client leadership teams

Solution Design & Delivery Oversight

• Provide strategic oversight for the design and delivery of WalkMe and other DAP solutions across enterprise applications
• Ensure solutions align with client adoption goals and integrate seamlessly into their digital ecosystems
• Review and guide solution design, ensuring user-centric and outcome-focused approaches
• Partner with project managers to monitor progress, risks, and outcomes

Thought Leadership & Evangelism

• Evangelize best practices for digital adoption for our clients
• Stay current on DAP innovations and advise clients on emerging trends
• Mentor junior consultants and developers on consulting skills as well as technical best practices
• Build a team of DAP Consultants

Required Qualifications

• Bachelor’s degree in Instructional Design, Information Technology, or related field
• 8+ years of experience in DAP design, development, or implementation (WalkMe expertise preferred)
• 3–5 years of experience in leading consulting teams, coaching talent, and managing client-facing projects
• Proven ability to consult with executive stakeholders and shape digital adoption strategies
• Strong project management background (Agile and/or Waterfall)
• WalkMe Delivery Consultant certification (Preferred)
• Experience with complementary tools (e.g., SAP Enable Now, Salesforce, ServiceNow) a plus

Personal Qualities

• Strategic thinker with a consultative mindset
• Strong coaching and mentoring skills
• Excellent communicator with executive presence
• Able to translate technical capabilities into business outcomes
• Adaptable, collaborative, and passionate about digital adoption