Consulting Senior Manager

Responsibility:

Problem and Scope Definition:

• Provide primary support for formulation of problem statement and definition of scope for her/his assigned area(s).
• Work independently and bring thought leadership to bear in order to identify root cause of the issue.
• Work with engagement management to define scope of work in context of larger project.
• Construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.
• Support the identification of project risks and mitigation.

Requirements Gathering:

• Demonstrate exceptional requirement gathering techniques with minimal direction from engagement management.
• Design, conduct and facilitate requirements sessions.
• Organize and sequence requirements into a user requirements document.
• Write wellformed, validated requirements and manage changes.
• Use appropriate tools to record, track and manage requirements.

Business Analysis:

• Review and analyze relevant documentation to ensure the understanding of an organizations function and capabilities.
• Lead relevant research to increase understanding in support of developing comprehensive solutions.
• Serve as liaison between stakeholders—demonstrate understanding of client’s structure, policies, and operations.
• Logically structure recommendations and supporting data to formulate a solid, logical and understandable business case.
• Utilize appropriate business modeling techniques to represent and graphically depict various activities, processes and data These could include:

• Business process modeling.
• Process flow modeling.
• Data flow modeling.

Engagement Delivery:

• Deliver exceptional engagement delivery support.
• Develop and managing project plan(s) as needed.
• Identify and manage engagement risks for area of responsibility.
• Independent of close supervision, develop high quality deliverables that are “clientready” the first time.
• Proactively share ongoing point of view and perspectives based on experience/expertise.
• Display strong listening and communication skills when interacting with client and team.

Engagement Governance:

• Develop governance and communication plans that facilitate smooth delivery of project.
• Provide engagement lead with consistent and frequent updates through written and verbal communications.
• Effectively track and/or escalate project risks and issues.

Thought Leadership:

• Independently research industry trends and support to shape innovative ideas and opinions for practice thought leaders.
• Actively contribute to research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels.

Business Development:

• Support RFI/RFP responses and other business development opportunities as needed.

Customer Relationship Management:

• Build and maintain trusted relationships with client stakeholder(s).
• Be seen as a “go to” resource that client wants to bring back for future engagements.

Practice Development:

• Draw conclusions from market/industry trends and client experiences to support in the design and build of new go to market service offerings.
• Support service line development and case study support through the gathering of industry best practices.

Revenue Management:

• Ensure personal utilization targets are achieved by working standard hours and actively seeking new opportunities well before current engagement ends (if possible).

Knowledge Management:

• Assist in creating client and/ or practice related materials (deliverables, solutions, industry best practices, standards and other knowledge artifacts) to Cognizant's knowledge management repository.

People Management:

• Actively support recruitment for campus candidates through preplacement discussions.
• Help to onboard and mentor junior associates.
• actively support their ongoing development.
• be known as a leader among peers.

Functional/domain skillsets

• Knowledge of WMS product and/or OMS product - 5-7 years
• Experience of having configured WMS/OMS products 5-7 years
• Deployment and go-live experience
• Integration of WMS and/or OMS with other systems
• Warehouse Operations support
• Integrating, configuring, Designing for, Warehouse Automation
• Experience with configuring OMS product for B2B and B2C orders