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Consulting Technical Analyst

San Antonio, United States

To Qualify: You must live in the San Antonio, Texas area today.

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Consulting Technical AnalystIT&S - San Antonio Division

Benefits

IT&S - San Antonio Division offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Consulting Technical Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Consulting Technical Analyst will be a resource to the technical personnel assigned to the facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff.

The Consulting Technical Analyst champions standardization, utilization, optimization, and use of best practices in Technical Services. The Consulting Technical Analyst participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

The Consulting Technical Analyst will understand and support a broad range of facility-based IT&S equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the Technical Analyst team are communicated in a timely manner to appropriate division-level support staff.

The Consulting Technical Analyst will act in concert with Division departments and Facility IT staff. The Consulting Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

The Consulting Technical Analyst will be a resource to the technical personnel assigned to the facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff.

The Consulting Technical Analyst champions standardization, utilization, optimization, and use of best practices in Technical Services. The Consulting Technical Analyst participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

The Consulting Technical Analyst will understand and support a broad range of facility-based IT&S equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the Technical Analyst team are communicated in a timely manner to appropriate division-level support staff.

The Consulting Technical Analyst will act in concert with Division departments and Facility IT staff. The Consulting Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

GENERAL RESPONSIBILITIES

Meets with facility-level IT teams, as needed, to align strategy, services, and coordinate implementation activities
Builds and maintains relationships with business operations, IT&S leaders, and vendors
Ensures that the design and use of technology adhere to established division and HCA policies, procedures, and standards
Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
Drives standardization and documentation relating to Facility Technical Analyst roles. Establishes role benchmarks.
Mentors and trains Facility Technical Analysts. Acts as a knowledge resource to technical teams.
Participates in facility-based IT project planning, and execution, as needed
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Logs and tracks incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring
Collaboratively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products.
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Investigates hardware problems and performs minor system hardware and communication connection repairs
Aids and trains users on proper use of division and/or facility technology
Adheres to and supports HCA and Division IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Managing and communicating a clear vision of project objectives and motivating team members
Understanding and communicating the definition of completion criteria (what constitutes ‘done’)
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Is available for critical event escalations in a support capacity

Education & Experience

Bachelors Degree Preferred
5 Years Related Experience Required

ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Consulting Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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