CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE II/EMERGENCY APPOINTMENT HOMELESSNESS

Essential Job Functions

As the Consumer and Business Affairs Representative II, your responsibilities will include but are not limited to the following:

Provides counseling and information to consumers, property owners, litigants, disputants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.

Gathers pertinent information and supporting documents needed to evaluate the merits of complaints and to investigate and resolve consumer complaints.

Reviews complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.

Mediates complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.

Interviews consumers, litigants and disputants to ascertain factual information concerning their inquiry, complaint or claim and provides counseling, accepts complaints, or makes referrals as appropriate.

Assists in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.

Assists the public in completing forms for consumer related services.

Researches the statutes, rules, and regulations governing consumer related services.

Screens and codes consumer complaints; accepts and reviews consumer complaints for investigation, refers complaints to the appropriate agency, and prepares correspondence concerning the complaint.

Reviews correspondence from consumers, businesses, litigants and disputants to determine if their action has brought a complaint or dispute to resolution. Contacts the parties to obtain additional information or verify resolution of a complaint or dispute.

Conducts field investigations concerning consumer complaint matters.

Maintains records of investigation, conciliation and mediation activities and prepares correspondence and reports as necessary.

Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.

Investigates illegal business practices and prepares detailed written investigative reports and complainant statements for use by prosecuting agencies.

Assists lower level incumbents or volunteers in providing service to the public.

May assist in the development and dissemination of printed information materials.

Attends community events and makes presentations concerning consumer affairs matters and department programs to consumers, property owners, litigants, disputants, businesses, civic, and other concerned groups.

Maintains records of contacts with the public and tabulates statistics as needed.

Staffs a branch office as needed.

Requirements

MINIMUM REQUIREMENTS:

OPTION 1

Six months of experience in the County of Los Angeles as a Consumer Affairs Representative I.

OPTION 2

One year of paid or unpaid experience assisting the public in a consumer protection agency.

OPTION 3

One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.

OPTION 4

Graduation from an accredited four-year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.

OPTION 5

Graduation from an accredited paralegal program.

• 
  In order to receive credit for a Bachelor's degree or higher, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution with your application at the time of filing, or via email within seven (7) calendar days from application submission to DCBAExams@dcba.lacounty.gov.

• Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE).(see Employment Information under Accreditation Information).

Additional Information

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

Revised January 2025