Consumer Complaint Investigator II

Advertisement Closes

3/12/2026 (8:00 PM EDT)

26-01035

Consumer Complaint Investigator II

Salary

$3,600.84 - $5,401.34 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Public Protection Cabinet | Department of Insurance

Location

500 Mero Street
Frankfort, KY 40601 USA

The agency may authorize the selected candidate to telecommute at times. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency.

We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals. As a Consumer Complaint Investigator II, you will perform professional level work in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulation; mediate compliance violations where legal action is not appropriate; and perform other duties as required.

Responsibilities include, but are not limited to, the following:

• Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed.
• Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquires regarding insurance issues in relation to KY statutes and regulations.
• Prepares reports, charts and other materials by operating the internal database which is used to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work.
• Performs other duties as assigned.

Preferred skills and abilities:

• Attention to detail.
• Excellent verbal and written communication skills.
• Time management.
• Teamwork.
• Organization skills.

Reasons to work for us include:

• Paid leave (sick, annual, etc.) and paid holidays
• Training/career development opportunities
• Educational and tuition assistance
• A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage
• Life insurance
• Retirement
• Deferred compensation
• Wellness incentive programs
• Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education
• Telecommuting and flexible work schedules

Applicants must be currently authorized to work in the United States for any employer. If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for Consumer Complaint Investigator II within the Department of Insurance.

Minimum Requirements

Working Conditions

May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Daniel McIlwain at daniel.mcilwain@ky.gov or (502)782-5323.

An Equal Opportunity Employer M/F/D