Consumer Complaint Investigator/Analyst

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1/21/2026 (7:00 PM EST)

25-07668

Consumer Complaint Investigator/Analyst

Salary

$3,960.94 - $5,941.50 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

General Government Cabinet | Attorney General

Location

1024 Capital Center Drive
Frankfort, KY 40601 USA

Description

The Attorney General’s Office of Senior Protection & Mediation provides no-cost mediation services to assist individuals in resolving disputes with businesses relating to the purchase of goods, products, and services in the Commonwealth, and identifies businesses for which additional investigation by the Office of Consumer Protection may be warranted.

We are seeking a candidate with exceptional verbal and written communication, analytical, and organizational skills to mediate and manage a consumer complaint caseload. The successful candidate will conduct voluntary mediation by email, telephone, and mail to attempt to resolve disputes between businesses and consumers without legal action. All employees are expected to perform at the highest level in proving services to the public, while treating all consumers and business representatives with professionalism and respect.

Responsibilities include, but are not limited to:

• Mediate complaints between businesses and consumer (i.e. Disputing Parties) to negotiate mutually agreeable resolutions.
• Manage a caseload of complaints and ensure timelines for follow-up actions are met.
• Review and evaluate consumer complaints and supporting documents for potential violations of consumer protection laws and regulations.
• Answer consumer questions and provide education related to mediation services.
• Perform other duties as assigned by management.

Preferred knowledge, skills and abilities:

• Exceptional time management.
• Ability to effectively and efficiently research, interpret and apply statutes and regulations.
• Strong written and verbal communication skills with leadership, fellow staff, and constituents.
• Attention to detail.
• Computer literacy.

Do you enjoy getting to the bottom of things and figuring out what the other side of the story is? Are you a motivated self-starter who enjoys interacting with people, thinking critically, and facing new challenges in a fast-paced work environment? Then the Consumer Complaint Investigator and Analyst in the Kentucky Attorney General’s Office of Senior Protection and Mediation will provide a challenging yet rewarding career where you can make a positive difference in your local community.

Minimum Requirements

Working Conditions

Routine office work. May travel and work irregular hours if involved in specific investigation.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Shellie May at shellie.may@ky.gov

An Equal Opportunity Employer M/F/D