Consumer Experience Business Partner

Consumer Experience Business Partner AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday

Shift: 8:00 am 5:00 pm

Location: 2600 Westhall, Maitland, FL 32751

The community you'll be caring for: AHMG Corporate Offices

• Join a team that provides exceptional patient-based care.
• Collaborative teams that work together for a common goal
• Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care.

The role you'll contribute: The Consumer Experience Business Partner is responsible for managing internal initiatives for an assigned business unit which drives AdventHealth Medical Group WFL strategic goals and supports Adventist Health System's (AHS) Consumer Experience strategy. The Consumer Experience Business Partner serves as a subject matter expert and works to ensure their assigned business unit is delivering upon our AHS Brand Promise and Service Standards. The Business Partner works in collaboration with their assigned Business Unit Leaders, Operational Partners, Integrated Health Services Leadership, and Adventist Health System. The Consumer Experience Business Partner provides consultation support and partners with operations to develop tactics that align and support the Consumer Experience strategy. This includes data analysis, action planning, process and communication consultation, and education to drive key performance metrics identified by Senior Leadership. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all

The value you'll bring to the team

• Partners with business unit leaders on the Service Recovery process and performance-based recognition.
• Manages consumer experience survey tools and related online star rating sites, including account updates andreporting.
• Collects and analyzes consumer feedback to inform and improve service initiatives.
• Collaborates with leadership to develop and implement action plans based on consumer experience data.
• Other duties as assigned.

The expertise and experiences you'll need to succeed :

Minimum qualifications:

• Bachelors Degree in Healthcare, Business Administration, Communications, Psychology, or related field
• Three years of experience in Healthcare
• Three years of experience in Consumer/Patient Experience, Learning & Organizational Development, Operations, or Project Management

Preferred qualifications

• Master's degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Medical Group Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 25033335

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.