Consumer Protection Officer – Postal Sector

We are seeking a Consumer Protection Officer to join a postal sector team in Qatar. The role focuses on handling consumer complaints, ensuring compliance with postal regulations, and supporting initiatives to protect and educate consumers.

Key Responsibilities:

• Handle consumer complaints, inquiries, and disputes efficiently and professionally.

• Investigate complaints and prepare detailed case briefs for management review.

• Monitor postal service providers for compliance with regulations and report any discrepancies.

• Contribute to data analysis to identify trends, patterns, and potential concerns in service delivery.

• Assist in preparing outreach materials to educate consumers on their rights and postal services.

• Collaborate with internal teams to implement and improve consumer protection policies and procedures.

Requirements:

• Bachelor’s degree in Business, Public Policy, Law, Social Sciences, or a related field.

• Minimum 5 years of experience in consumer protection, complaint handling, regulatory compliance.

• Strong analytical and problem-solving skills.

• Excellent communication, reporting, and stakeholder management abilities.

• Ability to handle sensitive consumer issues professionally and confidentially.

Preferred:

• Experience in regulatory compliance, consumer rights, or postal service operations.

• Familiarity with data analysis tools and reporting.

• Experience in consumer education or outreach programs.