Consumer Sales Representative

Systems Limited is looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a consumer agent your responsibility will includes assisting our consumer through multi channel interactions pertaining to Products/Campaign/trade activities.

Responsibilities:

• Consumer Interaction: Handle consumer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses/documentation.
• Problem Resolution: Diagnose consumer issues and provide effective solutions, escalating complex problems to the appropriate department if necessary.
• Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to consumers.
• Consumer Records Management: Update and manage consumer account information, ensuring all interactions are documented accurately.
• Feedback Collection: Gather and report consumer feedback to help improve products and services.
• Executing Ad-hoc Tasks: Timely and accurate implementation of activities assigned by internal stakeholders with complete record management.
• Process Transactions: Handle orders, returns, and exchanges efficiently.
• Build Relationships: Develop and maintain positive relationships with consumers and internal stakeholders through effective communication and follow-up.
• Meet Performance Metrics: Achieve personal and team targets for call handling, consumer satisfaction, and other KPIs.
• Continuous Improvement: Participate in training and development activities to enhance skills and knowledge.

Requirements:

• Fluency in Arabic & English Language (Written & Spoken) – Fusha Dialect
• At least 1 years of contact centre experience.
• Inbound and Outbound consumer service experience.
• Experience in FMCG Sales is preferred.
• Customer Service Oriented.
• Ability to adjust to digital advancement.
• Issue Resolution.
• Experience in Salesforce, Hubspot & CRM preferred.
• Ability to manage Script-Led interaction.
• Excellent Communication Skills to build relationship and provide guidance.

Shift Timings:

11 AM - 8 PM

Sunday to Thursday