Consumer Support Ticket Agent

Job Overview

We are seeking a detail-oriented and customer-focused Consumer Support Ticket Agent to assist customers by responding to support inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, organized, patient, and comfortable working with ticketing systems and support tools.

Key Responsibilities

• Respond to customer support tickets via email, chat, or help desk platforms
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex or unresolved cases to appropriate departments
• Maintain accurate records of customer interactions and resolutions
• Follow company policies, procedures, and service standards
• Provide product or service information to customers
• Monitor ticket queues and prioritize urgent requests
• Identify recurring customer issues and report trends to management
• Ensure customer satisfaction through clear and empathetic communication

Qualifications

• High school diploma or equivalent required
• Previous customer service or help desk experience preferred
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively
• Comfortable using CRM or ticketing systems
• Problem-solving and conflict-resolution abilities
• Basic computer proficiency and typing skills
• Ability to work independently and as part of a team

Pay: $24.15 - $29.67 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Eureka, MO 63025