Contact Center - Telephone Consultant

Are you passionate about helping people, solving problems, and delivering exceptional service—one conversation at a time? Join our high performing Contact Center team as a Telephone Consultant, where you’ll be the first voice our members hear and a trusted advocate for their financial needs.

This is a fast paced, multi skill inbound role perfect for someone who thrives on connecting with others, building relationships, and making a real impact every day.

If this sounds interesting to you, below are a few more details:

• Serving as the first point of contact, handling inbound calls with professionalism, empathy, and confidence
• Resolving member inquiries and transactions accurately and efficiently—right on the call
• Processing routine account transactions such as deposits, withdrawals, loan payments, transfers, official checks, and opening certificates of deposit
• Supporting multiple call queues (Account Information + at least one additional skill area such as Loan Inquiry, Card Information, or Technical Assistance)
• Identifying opportunities to cross sell products that truly meet member needs
• Consistently achieving monthly goals for member experience, quality, efficiency, and schedule adherence
• Protecting member and company assets by following all security, authorization, and compliance standards
• Actively participating in team meetings, sales programs, contests, and department initiatives

Here is what we are looking for:

• A High School Diploma or GED (required)
• TC I: A minimum of six months of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.
• TC II: A minimum of one year of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.
• TC III: A minimum of three years of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.

What we offer:

• One of San Diego and the nation's Top Workplaces three years running!
• Great team and company culture!
• You can’t beat a role in sunny San Diego!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% - 8% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Base Pay/Salary:
TC I: $22.00 - $24.00 per hour, plus incentives!
TC II: $23.00 - $26.00 per hour, plus incentives!
TC III: $26.00 - $28.00 per hour, plus incentives!

• Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Onsite