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Contact Center Trainer
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Contact Center Trainer
Location: Must be able to report into the Amherst Center in Williamsville, NY. Position will be hybrid but may require you to report 100% onsite during trainings sessions.
Hours: Must be flexible during the department hours: Monday- Friday 6am to 9pm and Sat/Sun 9am to 5pm.
Overview:
Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses.
Primary Responsibilities:
- Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.
- Assist in development of appropriate training materials for training classes.
- Assist with course evaluations and suggest changes.
- May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Associate’s degree and a minimum of 2 years related business line experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years related business line experience.
Education and Experience Preferred:
Good understanding of procedures and concepts within own discipline; Good understanding of how the team integrates with others in accomplishing the objectives of the area
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America
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