Contact Centre Team Lead - 24/7 Customer Support

A leading financial institution in Abu Dhabi is looking for a Customer Support Team Leader to manage a team providing 24/7 customer support. The ideal candidate will have at least 3 years of relevant experience in a contact center environment and a Bachelor's degree. Responsibilities include supervising staff, quality evaluation of service calls, and ensuring compliance with service level agreements. The position emphasizes developing team skills and promoting customer satisfaction through effective support and upselling.