Contact Station Assistant

JOB
About the PositionDo you love being surrounded by beautiful scenery and fresh air? Then Lake Pleasant is the place for you!Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience!Please note that this position will require working various shifts, including early mornings, nights, weekends, and holidays. About UsWelcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier-free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert.At approximately 120,042 acres of parkland and 872 miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities.The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315-mile trail system that encircles the valley and links all regional parks together. The department is staffed by a team of passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today!Proud to Offer Work with a greater purposeTuition reimbursementExceptional work-life balanceOpportunities for growth and development within Maricopa CountyLow-cost, high-value healthcare for you and your qualifying dependentsChild care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County familiesPaid vacation, sick time, and parental leaveExtensive wellness program, including an incentiveEnrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZWe Require Six months of customer service/public contact experienceHigh school diploma or GEDA combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basisOther RequirementsMay require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park, of distances greater than 1 mileWill require working various shifts and locations, including early mornings, nights, weekends, and holidays. Some of the locations are in remote areas of the parkWalk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degreesMust possess or have the ability to obtain a valid Arizona driver's license by the time of hireWe Also Value Cash handling experience using a computerized point of sale systemCustomer service experience in a high-volume, fast-paced environment with the ability to multitaskProficiency in Microsoft Office Excel, Word, and OutlookJob Contributions Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems. Sell daily, seasonal, and annual passes, ensuring proper documentation and record-keepingWelcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural featuresMonitor two-way radios and telephone systems for routine and emergency communications. Promptly report and document any emergency situations to the appropriate staff or law enforcement personnelConduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessaryExplain park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservationConduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessaryBalance the cash drawer at the beginning and end of shifts. Perform daily reconciliation of receipts, process credit/debit transactions, and prepare deposits in accordance with park financial proceduresAssist with cleanliness, organization, and light maintenance of park offices, kiosks, and visitor service areas to ensure a welcoming, safe environmentWorking Conditions Position is typically office or administrative work with exposure to extreme temperatures, wetness, humidity, respiratory hazards, wildlife, moving mechanical parts, vibrations, fumes, odors, dusts, poor ventilation, chemicals, oils, inadequate lighting, workspace restrictions, and intense noisesAbility to exert 20-25 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds constantly, and walk/stand to a significant degreeSelection ProcedureOnly the most qualified candidates will be consideredConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer.JR22097