Content Creator & Customer Engagement Specialist – Pre-Loved Luxury Fashion

Job Summary

We are looking for a creative, fashion-savvy, and customer-focused professional to join our team as a Content Creator & Customer Engagement Specialist. This role is at the heart of our pre-loved luxury fashion brand, combining content creation, live selling, and customer assistance. The ideal candidate will have a passion for luxury fashion, strong storytelling skills, and the ability to connect with customers both visually and personally.

Key Responsibilities

Content Creation & Brand Storytelling

• Style, shoot, and edit editorial-quality photos and videos of pre-loved luxury products.
• Create engaging content for Instagram, TikTok, and Facebook (reels, styling tutorials, trend-based content).
• Write compelling captions and product highlights that reflect our luxury resale brand.
• Maintain consistency in brand aesthetics across all platforms.

Live Selling & On-Camera Presence

• Host live selling sessions on Instagram/Facebook to showcase products, answer queries, and drive sales.
• Confidently present product details, styling tips, and authenticity highlights during live sessions.
• Engage with viewers in real-time to create an interactive, luxury shopping experience.

Customer Interaction & Assistance

• Respond to customer queries (DMs, comments, and live session questions) promptly and professionally.
• Provide personalized styling advice and product recommendations to match customer preferences.
• Assist with customer concerns, ensuring a smooth and positive shopping journey.
• Support customers in making confident purchase decisions.

E-Commerce & Social Media Management

• Ensure pre-loved products are styled, presented, and published online/social media with engaging descriptions and visuals.
• Coordinate with the e-commerce/inventory team for product uploads and updates.
• Plan and manage a content calendar aligned with campaigns and seasonal promotions.
• Monitor analytics to track performance of posts, reels, and live sessions, recommending improvements.
• Bring fresh, creative ideas to boost community engagement and sales.

Qualifications

• Bachelor’s degree in Fashion Marketing, Media, Communications, or a related field.
• 3–5 years of proven experience in fashion content creation, social media, or customer-facing roles.
• Strong on-camera presence and confidence in live selling/hosting.
• Proficiency in editing tools (Photoshop, CapCut, Canva, Adobe Creative Suite).
• Excellent written and spoken English; strong interpersonal and communication skills.
• Ability to multitask, stay organized, and deliver under deadlines.
• Passion for luxury fashion, styling, and sustainability.

What We Offer

• Competitive salary package
• Opportunity to work in the luxury fashion resale industry.
• Creative freedom to develop new content and campaign ideas.
• Growth potential within a fast-paced, innovative brand.

Job Details

• Location: Wapda Town, Lahore (On-Site)
• Salary Range: PKR 75,000 – 100,000 (Based on experience)
• Working Hours: 2:00 PM – 10:00 PM (Monday to Friday)
• Position Type: Full-Time

Job Type: Full-time

Pay: Rs75,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please share the link to your portfolio.
• From which university you have completed your graduation/masters?

Education:

• Bachelor's (Required)

Experience:

• Social media management: 2 years (Preferred)
• visual & written content creation: 3 years (Required)
• image and video editing for social media: 1 year (Preferred)
• Ads campaigns: 1 year (Preferred)
• Video shoot & direction: 3 years (Required)

Work Location: In person

Expected Start Date: 01/10/2025