Content Creator - Education, Content Production

Our Beauty client is seeking a E-Learning Content Creator to join their team for the next 8 months, 40 hours/week. This role is hybrid onsite 3 days a week in New York, NY.  

Role Summary
This role is responsible for leading global e-learning projects and developing high-impact educational content that strengthens customer experience across digital and in-store environments. The position partners closely with internal teams and external vendors to deliver consistent, engaging service and product education while supporting global market adoption and performance through data-driven insights.

Top Must Have Skills

Project management experience within e-learning, digital commerce, or education environments
Strong background in customer experience, both in-store and online
Proven experience creating learning and educational content for digital and physical channels
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities and stakeholders
Ability to collaborate cross-functionally and with external vendors

Additional Qualifications:

5 or more years of experience in retail, in-store, or online customer experience
3 or more years of experience in learning or educational content creation
Experience with e-learning platforms and authoring tools preferred
Retail or customer-facing background preferred
Writing experience preferred
Experience planning in-person meetings or events is a plus

Responsibilities:
E-Learning Project and Content Management

Manage global e-learning projects from concept through delivery, ensuring timelines, quality, and alignment with business goals
Partner with multiple vendors to deliver a seamless and engaging learning experience
Oversee and maintain brand e-learning content across platforms to ensure consistency, relevance, and global adoption

Educational Content Creation

Develop, write, and produce educational content including product education, service experience education, and digital training
Create and support video-based learning content that shares product knowledge and demonstrates product usage
Stay current on customer experience and service trends influencing customer behavior across social channels and in-store environments

Customer Experience Expertise

Apply deep understanding of what drives customer behavior and what creates positive, memorable interactions both online and in-store
Support the development of services and experiences that increase customer satisfaction and retention
Contribute to learning design strategies that effectively upskill and engage global communities

Global Market Collaboration

Partner with regional markets to support global service education rollouts and gather ongoing feedback
Facilitate collaboration with internal teams including marketing, social, communications, digital, and technology partners

Reporting

Track, maintain, and report on service and learning KPI performance across regions and countries
Use insights to continuously improve learning solutions and customer experience outcomes

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To
msharma@creativecircle.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MS14-1984687 -- in the email subject line for your application to be considered.
Meggan Sharma - Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 04/21/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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