Content Designer III

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Content Designer III, B2B

Introduction to the team

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We bring Expedia Group’s innovative technology and distribution solutions to partners across the world. These businesses include global financial institutions, corporate managed travel, offline travel agents, global travel suppliers (like major airlines) and many more.

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Partner Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

As a Content Designer III on the B2B team, you have an opportunity to think through the framing of problems with a focus on end-user needs and desires. Alongside the product team, you will identify, design, specify and implement end-to-end experiences for a wide range of products and services. Your workstream will be Template, our white label template product, an area of the business which is one of the fastest growing segments in the company. You will be a key contributor to creating delightful experiences for travelers booking on our airline, bank, hotel chain, retail and other partners sites. You will enhance the travelers’ experiences, using the Expedia platform, and create additional functionality required by our partners. You will work with product managers, business partners, engineers, marketing and customers to develop and improve Expedia Group’s Template product for our B2B2C travelers worldwide, every single day.

In this role, you will:

• Demonstrate understanding of visual and interaction design foundations and create appropriate sketches, wireframes, flows, design comps and prototypes

• Explore design solutions and directions based on customer needs, wants, and problems

• Collaborate closely with other experience designers, content designers and researchers to deliver explorations and solutions

• Demonstrate facilitation skills and ability to coordinate with cross-functional partners

• Use our design system, components and patterns effectively and appropriately with guidance

• Create routine, informative communication material explaining decision-making rationale to team members

• Help gather and interpret diverse qualitative and quantitative inputs

• Assist with defining success metrics for solving a design problem.

• Contribute to idea generation in team settings

• Collect, process and act on design feedback constructively

• You will build a solid toolkit of methods for facilitating the gathering and synthesizing of diverse insights in ambiguous problem spaces

• You will influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements

• You will define customer experience success metrics for a project or product area

• You will explore diverse, novel perspectives and design directions by default, and evaluate concepts using appropriate methods to determine the strongest proposal to present to the wider team

• You will confidently facilitate idea generation with stakeholders

• You will demonstrate mastery of common visual and interaction design principles and practice, and create appropriate sketches, wireframes, flows, design comps, and prototypes with minimal guidance

• You will consistently create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights

• You will seek diverse feedback on design work and anticipate feedback to address it proactively

• You will apply and adapt design and research processes to fit the needs of the project

• You will develop empathy and insights about customers based on data and insights from research and other customer data sources

• You will clearly communicate customer-centric goals when presenting work

Experience and qualifications:

• Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable with at least 5+ years related professional experience

• Strong appreciation for human-centered design and outstanding customer experiences, and a proven track record of collaboration with creative partners

• History of developing cohesive, compelling strategic visions for experience, product, and service challenges

#LI-DNI

The total cash range for this position in Chicago is $128,000.00 to $179,500.00. Employees in this role have the potential to increase their pay up to $205,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®;, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.