Content Management Associate

JOB DESCRIPTION

Join our Commercial Banking Proposal Team and play a pivotal role in managing high-impact client-facing materials. Collaborate with subject matter experts to ensure our content is accurate, compliant, and compelling. Be part of a dynamic environment where your attention to detail and organizational skills drive business success.

Job Summary

As a Content Management Associate within the Commercial Banking Proposal Team, you will ensure the accuracy and compliance of product sales materials, proposals, and related content. You will manage administrative functions such as team SharePoint, mailbox, and content review cycles, while overseeing updates to multiple content management systems. Your contributions will support new revenue generation and the retention of existing clients.

Job Responsibilities

• Manage standard content for accuracy, readability, and positioning by collaborating with subject matter experts.
• Oversee regular content review cycles to maintain up-to-date and accurate materials.
• Handle ad hoc and off-cycle updates and corrections to content as needed.
• Make independent decisions guided by established policies and practices.
• Demonstrate advanced knowledge of assigned products and broad understanding of treasury services.
• Collaborate with subject matter experts to create and manage client-facing content.
• Administer team SharePoint and mailbox for efficient workflow management.
• Upload new or updated content to multiple content management systems.
• Ensure compliance with internal standards and regulatory requirements.
• Organize and track content review schedules and documentation.
• Support proposal and presentation development with accurate, high-quality materials.

Required qualifications, capabilities, and skills

• Demonstrate a minimum of 6 years of experience in sales, implementation, or support of treasury management or commercial card services.
• Exhibit at least 2 years of technical, business, or proposal writing experience and/or support of presentations or proposals in banking or treasury services.
• Apply content management experience or transferrable skills effectively.
• Communicate with excellence in business writing, oral communication, grammar, and organization.
• Interact, influence, and communicate effectively across all organizational levels.
• Utilize intermediate to advanced proficiency in Microsoft Word and PowerPoint.
• Operate as a proven self-starter, detail-oriented, well-organized, and able to multi-task efficiently.

Preferred qualifications, capabilities, and skills

• Understand SharePoint administration and reporting features.
• Apply project management skills to enhance team effectiveness.
• Demonstrate in-depth knowledge of treasury services or commercial card products.
• Develop and maintain broad knowledge of TS products, technology, and operational systems.
• Work effectively as a team member on multiple projects with tight deadlines.
• Communicate with exceptional interpersonal skills.
• Accept accountability while demonstrating respect for diverse opinions and styles.

ABOUT US


ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.