Content Writer

BCForward is currently seeking a highly motivated Content Writer 1 opportunity with our client.

Title: Content Writer 1

Duration: 18 months

Location: Remote – Contract – Need PST Hours

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 18 Months

Job Type: [Fulltime] (40 Hrs. Weekly)], [Contract], [Remote]

Pay Range: $25/hr to $30/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Summary:

Typical Day in the Role

• Purpose of the Team: The purpose of this team is to support Minecraft players when they encounter issues with the game and related products. The main focus of the Player Care Content Team is to reduce player need to contact support by providing best-in-class self-service resources and ensure accurate and timely support resources when players do need to file a ticket. This resource will develop content for help.minecraft.net, email templates that address player issues and knowledge base resources used by support agents and also assist in improving training resources for Player Care Helpers.

-Website: https://help.minecraft.net/hc/en-us

• Key projects: Developing new content and improving existing content used to support Minecraft players. Differ day to day.

• Typical task breakdown and operating rhythm: The role will consist of 15% Meetings & 85% Heads down. Will partner with a team member and will be writing for the most part.

"Summary:

The main function of a Content Writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.

Job Responsibilities:

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology

• Maintain records and files of work and revisions

• Confer with client to establish technical specifications and to determine subject material to be developed for publication

Qualifications:

-Candidates need experience creating consumer-facing instructions for technical processes for providing self-service and email support to customers.

-Experience creating or reviewing training resources and developing internal knowledge base resources is preferred.

-The supplier must upload/include a Writing portfolio in addition to the resume during submitting the candidate.

-1-2 years of experience writing and publishing game-related content or training.

-Ability to communicate complex information clearly, concisely, and accurately.

-Passion for gaming and a sincere interest in the latest technology trends.

-Desire to build a world-class player experience from the ground up.

Responsibilities

-Research, plan, design, write, and continuously update game-related content and training materials.

-Create a wide range of high-quality documentation using clear and concise language.

-Collaborate effectively with internal teams located around the world to document clear information on tools, APIs, processes, and agent workflows.

-Create player-facing support content and agent-facing documentation and training materials for new launches and updates.

-Review and edit content provided by partners, players, and the community.

-Collaborate with program managers and player support to keep up with the latest game developments and to author content that will attract and support players.

-Use data to inform content and training strategy and improvements.

-Align with business goals and team priorities.

Compelling Story & Candidate Value Proposition

• What makes this role interesting? - This role provides the opportunity to work for Minecraft.

• Unique Selling Points: The team culture is relaxed. The team relies on each other and makes sures everyone has resources and back up.

Candidate Requirements

• Years of Experience Required: 1-2 overall years of experience in the field. Additional experience is nice.

• Degrees or certifications required: BA/BS degree or equivalent experience is required to be eligible for this role.

• Disqualifiers: Candidates with no gaming experience will not be eligible for the role (the sponsor has had some talented writers without gaming experience but had a lot of difficulty ramping them up). The sponsor is also not looking for marketing content writers, this role will create content for customer support, knowledge base, and training content.

• Best vs. Average: The ideal resume contains experience writing support and troubleshooting content, including working with support and helpdesk teams. Experience with Darwin Information Typing Arcitechture (DITA) content types is a big plus. The ideal candidate is a gamer and has their own gaming consoles that they can use to validate their work and walk through the player experience.

• Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, ability to work without too much direction, no time to micromanage.

Top 3 Hard Skills Required + Years of Experience

1. Minimum 1-2 years experience with Zendesk publishing and contact management tools.

2. Minimum 1-2 years experience with Learning and Design (L&D) tools

3. Minimum 1-2 years experience with SharePoint

4. A portfolio or writing samples are required to be attached for consideration for this role. The best portfolio includes samples of written troubleshooting content to help players problem solve. Ideal portfolios also include previous help center documentation, good concise descriptions of how to complete a task, well structured content, and tools used to optimize search discovery of this content.

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.

BC forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BC forward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.