Contents Restoration Department Manager

We are seeking an experienced Contents Restoration Department Manager to lead and grow the contents division. This role manages all phases of pack-out, cleaning, inventory control, storage, and pack-back operations following property damage events. The ideal candidate is a hands-on leader with restoration expertise, strong organizational skills, and the ability to oversee teams, processes, and customer expectations in a fast-paced environment.

Key Responsibilities

• Supervise, train, and mentor contents technicians to ensure professionalism, efficiency, and consistent quality
• Oversee the entire contents restoration workflow including pack-out, item tracking, cleaning, storage, and pack-back
• Manage digital inventory systems and job documentation with full accuracy and compliance
• Coordinate schedules, resources, and job milestones with project managers, estimators, and production teams
• Conduct routine quality control checks and implement process improvements
• Maintain and track restoration tools, cleaning equipment, and supplies
• Monitor departmental budgets, labor utilization, and job costing to support profitability
• Communicate proactively with clients, insurance representatives, and internal teams to ensure expectations are met
  
  

Requirements

• Minimum 3 years of experience in restoration, construction, or related industry
• At least 1 to 2 years in a supervisory or management role
• IICRC certifications preferred (FSRT, WRT, CPT, etc.)
• Strong leadership, communication, and organizational skills
• Proficiency with platforms like Encircle, Xactimate, iCat, or similar
• Ability to lift up to 50 lbs and work in varying environments
• Valid driver's license and reliable transportation
  
  

Benefits

• Competitive compensation
• Paid time off and company holidays
• Professional growth and development opportunities
• Supportive and collaborative work culture