Continuous Improvement Specialist - Process Excellence - Salary

In an environment of continuous quality improvement, the Continuous Improvement Specialist is responsible providing internal consulting support to improve the patient experience by facilitating process improvement, supporting a culture of continuous improvement, and challenging the status quo. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Functions:

• Facilitates process improvement teams within and between organizational units: mentors and coaches teams in the use of tools e.g. Lean, Kaizen, process mapping, FMEA, root cause analysis) to lead improvement initiatives; troubleshoots to resolve roadblocks, serves as a sounding board for problem resolution and ensures smooth, continuous progress on projects; provides appropriate level of leadership and coaching to ensure participation and buy in from employees in order to sustain improved process.
• Assists in developing a culture of quality throughout the entire organization, with a strong focus on ownership and quality "as how we do things" vs. quality being a separate entity within the organization; Develops rigorous control plans, working closely with process owners, project champions and senior management to ensure improvement gains are sustained on a long-term basis.
• Manages a portfolio of projects with the requirement to bring about effective improvement; demonstrates ability to manage multiple initiatives, deadlines and priorities in a work environment with shifting time frames.
• Develops strong working relationships across organization and with senior administration; demonstrates collaborative values and processes.
• Manages group conflict effectively through the provision of a safe environment for conflict to surface, and manage disruptive behavior quickly and effectively; acts as a change agent and ensures that process improvement activity is being communicated, understood, and supported within the organization; challenges the status quo, while being professional and diplomatic.
• Facilitates the development and oversees the maintenance of process measurements and implements controls to monitor current processes; researches and identifies relative benchmarks to be used in the establishment of daily management measures to ensure compliance and improvement of standard work.
• Communicates improvement initiatives and results regularly to Quality team and upper management; assists in identifying trends, issues, and educational opportunities.
• Contributes to the development and promotion of standard work and process standardization across the organization.
• Assumes all other duties and responsibilities as necessary.

Minimum Education/Experience Required:

• Bachelor’s Degree in appropriate related field required.
• Master’s Degree preferred.
• Lean/Six Sigma Black Belt preferred.
• Lean or other process improvement training or experience preferred (Kaizen, Value Stream Mapping, Focus Groups, and Facilitation).
• Minimum of three years of health care experience preferred.
• Minimum of three year of performance improvement preferred.
• Change Management training and/or Project Management Certification highly preferred
• Strong analytical, project management, facilitation and presentation skills and experience .required.

Special Knowledge, Skills, Training:

• Demonstrates ability to work in a team environment.
• Ability to work with multiple stakeholders at various levels of the organization.
• Excellent negotiation and interpersonal skills, leading to the ability to create change through influence and relationship-building.
• Strong written and verbal communication skills and strong attention to detail.
• Able to manage multiple projects simultaneously.
• Strong computer skills required, including use of spreadsheets and presentation software.

Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.

Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

• Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.