[CONTRACT] Help Desk IT Support Technician

▶︎ Job Details

・Job Title: Help Desk IT Support Technician (Tier 1)

・Client: Japanese Corporate

・Working Location: Downtown Houston, TX

・Working Style: Hybrid (Min 4 days in Office)

・Employment Type: Contract (6–12 months)

・Salary: $35–$40/hour

・Benefit: 401K Match

・Visa Support: No

・Working Hours: Monday–Friday (Business Hours)

・Language: English required; Japanese is a plus

▶︎ Key Responsibilities

• Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications
• Respond to IT support requests via phone, email, remote support, and in person
• Troubleshoot hardware, software, printer, and basic network connectivity issues
• Install, configure, and maintain desktop/laptop computers and peripheral devices
• Perform user account administration, password resets, and basic access management
• Escalate complex technical issues to higher-level IT teams when necessary
• Maintain IT support documentation and knowledge base articles
• Assist with hardware deployment, replacement, and asset inventory management
• Deliver excellent customer service while following company IT policies and procedures
• Collaborate with internal IT teams to ensure timely issue resolution
  
  

▶︎ The Right Candidate Will Possess

• Strong customer service and communication skills
• Excellent troubleshooting and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently while contributing effectively within a team
• A proactive attitude and willingness to learn
• Understanding of Japanese corporate culture and business etiquette
  
  

▶︎ Required Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
• 1–2 years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices
• Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts
• Excellent English communication skills
• Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred
• Japanese language ability is preferred but not required
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus
  
  

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