Contractual Compliance Analyst

Job Summary:

The Contractual Compliance Analyst’s primary role is processing core complaint types (as defined in departmental guidelines) related to the Registrar Accreditation Agreement, Registry Agreements, and Consensus Policies.

Key Responsibilities & Duties:

• Review and validate core complaint types, and engage with registrars to ensure compliance with ICANN’s policies and agreements.
• Support monitoring, outreach, and enforcement activities.
• Track and document compliance trending and share takeaways with and provide recommendations to more senior staff.
• Recommend tools, documentation, and process improvements to more senior staff.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):

• Proficient with analytical tools (Excel, MySQL), knowledge of data analysis methodology, use of presentation software.
• Good verbal communication and time management skills.
• Ability to multi-task and to work independently.
• Must be well-organized, detail-oriented, self-directed, and able to work within a team environment.

Education and Experience Requirements:

• Bachelor's Degree required.
• Minimum of 2 years of data analysis, complaint handling, contracts management, or compliance-related experience.
• Prior experience working for an international organization preferred.
• ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.

Working Conditions & Physical Requirements:

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.