Control Testing, Monitoring and Reporting/MI Senior Manager

Thursday 30 October 2025 Hybrid Working About this Opportunity
The role will be critical in building a modern data/technology led approach to assist IP&I’s business areas to proactively monitor and assure their control environment and enable proactive self-identification of potential control issues. This will include root cause analysis activity across a range of potential risk events and identifying the areas IP&I need to improve to protect our customers and reduce operational losses.
Furthermore, the role will lead a team responsible for building control insights through high quality reporting and MI solutions. This will include the building and maintenance of a range of PowerBI solutions to visualise data from the Risk OpenPages system and other sources of control information, with a focus on finding actionable insights to improve the control environment.
In addition, the role will be lead colleagues responsible for driving the administration of data on the Risk OpenPages system to ensure this acts as an accurate data source of the IP&I risk and control profile. This will involve working closely with onshore colleagues within IP&I Controls Office and the broader business to ensure necessary updates are keyed to the system in an accurate and timely manner, meeting required data standards per the LBG Operational Risk Management toolkit.
We are looking for an individual who can be innovative, technologically adept and take a data-led approach to control assessment, driving towards a more predictive approach to potential control issue identification and factoring this into high-quality reporting with actionable insights. Furthermore, the role will lead a team responsible for building control insights through high quality reporting and MI solutions. This will include the building and maintenance of a range of PowerBI solutions to visualise data from the Risk OpenPages system and other sources of control information, with a focus on finding actionable insights to improve the control environment.
In addition, the role will be lead colleagues responsible for driving the administration of data on the Risk OpenPages system to ensure this acts as an accurate data source of the IP&I risk and control profile. This will involve working closely with onshore colleagues within IP&I Controls Office and the broader business to ensure necessary updates are keyed to the system in an accurate and timely manner, meeting required data standards per the LBG Operational Risk Management toolkit.

• Leading and inspiring a high performing Control Testing, Monitoring & Reporting/MI team to drive excellence in providing a Control Service to IP&I.
• Deliver against agreed customer, business and strategic outcomes.
• Analyses and assesses control environment effectiveness using a wide range of testing and monitoring techniques and identifies potential impacts on the business.
• Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.
• Supports the development and implementation of the control strategy to monitor and test the design and operating effectiveness of the control environment across e2e business processes.
• Organises and prepares documentation, while also gathering and summarising data and information, to produce high quality testing and monitoring outcomes. This will include high quality insightful reporting to IP&I stakeholders.
• Provides primary leadership for Control Testing, Monitoring & Reporting/MI team, supervising the team who will be conducting control testing and monitoring tasks.
• Supports the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.
• Leads on the root cause analysis and identification management of actions on operational risk events and breaches. Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues.
• Driving the production and maintenance of high-quality reporting and MI solutions (primarily PowerBI or potentially Tableau) to drive actionable insights to improve the control environment.
• Ensure that the Risk OpenPages system is accurately maintained with required updates in a timely manner based on required updates as indicated by onshore colleagues.

• Good understanding of controls and their practical implementation across relevant financial services disciplines and risk types.
• Knowledge and experience of the approaches taken to manage non-financial/financial risk and a good technical understanding of business processes.
• Strong understanding and practical application of control testing and monitoring activities, with some experience of delivering control design and optimisation.
• Good technical understanding with the ability to build a proactive data and technology led approach to control monitoring.
• Good technical understanding of risk and control data and how this is managed in a GRC (Governance, Risk, Compliance) system.
• Good experience and technical understanding of reporting and MI solutions such as PowerBI and Tableau. This also includes knowledge of other Microsoft tools such as PowerApp and PowerAutomate.
• Takes responsibility for growing their skills and capabilities with support from senior colleagues. Coaches team members others in area of expertise to drive an uplift in skills and risk and control culture throughout IP&I.
• Provides input into strategic thinking and contributes to the development of both short- and medium-term strategies. Assigns short-term work schedules to the team in order to deliver agreed outcomes and within expected timelines.
• Uses compelling arguments to gain support and commitment of others. Strong ability to communicate and describe drivers of change and able to plan and implement these changes by gaining commitment and understanding across the organisation.
• Makes good and timely decisions that keep the organisation moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions.
• Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages colleagues to work together as a team, and make sure they get recognition for doing so.

• Risk & Control Management: Strong risk management, governance and compliance knowledge.
• Data and Technology: skills and experience with utilising technology solutions and organisational data to build data led control monitoring solutions. This will include knowledge and ability to lead the build of PowerApp and PowerAutomate solutions to drive internal team efficiency.
• Reporting and MI: skills and experience in building and maintaining risk and control MI and reporting products.
• Change/Transformation: experience of transforming and changing businesses, with a particular focus on control testing and monitoring.
• People/stakeholder management: excellent interpersonal and presentational skills, both upwards to director level and downwards.