Control Tower Senior Officer

Key Accountability Areas

• Monitor live orders and resolve disruptions in real time.
• Track picker attendance, ensure timely store openings, and report any understaffing or absences.
• Coordinate with stores, logistics, and support teams to ensure smooth fulfillment.
• Escalate SLA risks and customer-impacting issues promptly.
• Track performance metrics and support daily reporting.
• Collaborate cross-functionally to improve processes and service levels.
• Other task as assigned.

QUALIFICATIONS/REQUIREMENTS

• 1–2 years experience in similar field.
• Strong problem-solving and multitasking skills.
• Effective communicator with attention to detail.
• Proficient in Excel/Google Sheets; dashboard experience is a plus.
• Comfortable with shift work and fast-paced environments.