Control Tower Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

• Act as the primary point of contact for Aid & Relief clients, ensuring timely and effective communication
• Coordinate end-to-end shipment processes for ocean, air, and road transport specific to humanitarian and relief operations
• Ensure compliance with customer-specific SOPs, country regulations, and international standards (e.g., INCOTERMS, UN guidelines
• Monitor and manage shipment milestones via CEVA systems (e.g. CargoWise, Power BI) and proactively communicate updates
• Collaborate closely with internal teams (operations, procurement, customs, etc.) and external carriers or partners to resolve issues swiftly
• Track and manage documentation (BLs, invoices, packing lists, certificates) and ensure timely submission to clients and stakeholders
• Support the coordination of emergency response shipments under strict timelines and high-pressure situations
• Provide accurate, timely reports and visibility to customers and internal stakeholders
• Escalate service failures and delays proactively and take corrective actions in coordination with relevant departments
• Maintain up-to-date knowledge of geopolitical or environmental factors impacting aid delivery routes or customs clearance
• Contribute to continuous improvement by identifying bottlenecks and suggesting process enhancements
• Uphold CEVA's commitment to quality, ethics, and customer satisfaction, especially in sensitive humanitarian contexts
• Manage end-to-end logistics operations (air, ocean, and road) for humanitarian shipments, with a strong focus on African destinations
• Coordinate with carriers, customs, and local partners to ensure smooth clearance and last-mile delivery across challenging African geographies
• Maintain detailed knowledge of key African trade lanes, port operations, and infrastructure limitations impacting aid delivery
• Monitor shipment milestones using CEVA platforms (e.g., Matrix, CargoWise, Power BI) and ensure real-time visibility to clients

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.