Coord: IT - PC Tech

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary:
The Seasonal PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all Vail Resorts IT approved hardware and software locally. The seasonal PC Technician supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests. The PC Tech prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

Job Specifications:

• Starting Wage: $20.74/hr - $27.42/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

Be Safe:

• Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.

Serve Others:

• Provide tier one review and support of software/application issues, escalating as appropriate.
• Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals.
• Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc.
• Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Create and maintain accurate documentation, as assigned.
• Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs.
• Suggest and support implementation of new ideas for improving user support and the guest experience.

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing

Do Good:

Engage and support the community

• -contribute to its success.

Be Inclusive:

• Welcome and engage with all guests and coworkers.
• Support and engage in the company’s diversity, equity and inclusion efforts.

The expected Total Compensation for this role is $20.74/hr - $27.42/hr. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 511831
Reference Date: 09/27/2025
Job Code Function: IT Support