Coord Referral

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Referral Coordinator

Job Summary and Qualifications

Responsible for obtaining appropriate patient referral information and coordinating patient appointment scheduling for all providers, including, but not limited to’ physicians, advanced practice nurses and clinic nursing staff.

Essential Job Functions:

• Initiates the collection of referral information, medical records and insurance cards and enters into Financial database.
• Ensures that preauthorizations and precertifications are obtained on clinic visits and inpatient admissions.Collaborates with the Charge Nurse to maintain the clinic schedule.Coordinates second visits with staff members and creates schedules for pretests and second visits.
• Displays excellent customer service skills to internal and external customers.
• Completes other duties as assigned.

Additional Job Functions:

• Supports the mission and vision of the Methodist Healthcare System and demonstrates excellent customer service at all times.
• Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve its goals.
• Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.
• Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.
• Provide direction to visitors, patients, and phone calls as appropriate.
• File correspondence and records in patient charts and check for accuracy of placement in chart prior to re-filing.
• Maintain a positive and productive working relationship with physicians, nursing staff, and other departments within the hospital
• Provide back-up coverage for Referral/Appointment Scheduling Coordinator.
• Completes other duties as assigned.

Job Dimensions:

Technical / Professional Knowledge

Knowledge of administrative and clerical procedures and systems including word processing, managing files and records, transcription and other office procedures; knowledge of and skill in using Microsoft Office applications; knowledge of business and management principles involved in coordination of people and resources.

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Adaptability

Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Building Trust

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Initiating Action

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Completes competencies as defined by department/unit and/or clinical specialty area

Required Knowledge, Skill, Abilities and Other Job-Related Characteristics (KSAOs)

Minimum Education and Experience:

• Education: High school graduate or equivalent education required. Bachelor’s Degree preferred.
• Experience: Minimum of three (3) years experience in a medical office setting.

Benefits

Methodist Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America.

As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at www.sahealth.com and select Methodist Hospital under Locations.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Coord Referral opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.