Coordinator

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The Owner Experience Coordinator's primary focus is to make outbound calls and or face to face booking of prospects to attend Owner Events, Road Shows events and/or Spinnaker Information Getaways (SIG)’s. In addition, the Owner Experience Coordinator will supply the necessary support to organize and coordinate Special Events, Road Shows and Spinnaker Information Getaways (SIG) whether local or at other designations chosen for Sales Team to travel for Spinnaker Updates.

DUTIES AND RESPONSIBILITIES

• Calling Spinnaker Owners to attend an event either locally or at a city chosen for a Sales team to travel and meet them about Spinnaker Update.
• Calling and or booking face to face Spinnaker new Owners to attend a Spinnaker Information Getaway (SIG).
• Filling tour waves as set by management accordingly.
• Getting deposits from guest as set by management to secure reservation.
• Achieving Daily, Weekly and Monthly goals by source directed by Office Manager and/or Marketing Director.
• Daily communication with Marketing Director and Office Manager, Recap, and Tracking of bookings will be sent to management at end of shift to ensure the bookings and goals are on track.
• Reporting and data entry of bookings as well as dollars on the net process.
• Follow up on open dated packages securing dates.
• Ensuring customers receive accurate information on event, package, including confirmation letters/emails.
• Communicating to marketing administration on all bookings, accommodation requests and cancelation processes.
• Direct communication to the owners and serve as a concierge via phone and/or face to face.
• Responsible for any event support either locally and/or traveling to area events as extra hospitality for the ultimate guest experience.
• Performs other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Thorough knowledge of timeshare marketing techniques.
• Proven success in booking prospects/owners
• Thorough knowledge of Spinnaker Resorts
• Excellent Customer Service Skills
• Excellent computer skills – knowledge of SPI
• Positive demeanor
• Ability to work flexible schedule and minimum of 40 hours per week
• Several years relevant experience
• Dependability – results oriented
• Ability to work with minimal supervision

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules