Coordinator - Customer Experience

Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.

We are looking to hire a Coordinator - Customer Experience who will be responsible for providing administrative support to CX deliverables and coordinating with the different departments within the company on various activities including client gifting, stock management and replenishment for gifts, stationary, and ensures accurate recording of all information.

Key Responsibilities:

• Coordinates with the Marketing department to have complete information related to social media posts, events or small-scale gatherings in boutiques and brief the team accordingly to be ready for client enquiries.
• Collaborates with all departments to ensure timely communication and consolidation of data and requirements.
• Participates in the implementation and execution of department directives, initiatives and programs (i.e. team building, internal staff meetings, trainings, etc.
• Coordination for cakes, flowers, special gifting suppliers and ensure delivery at the right time to clients.
• Manage all invoicing of gifts from all suppliers.
• Handle exception request from the boutiques and coordinate approval from line manager.
• Manage the logging and storage of CRM customer cards received from the different branches and perform quality check on them and have them ready for any claim on privacy.
• Monitor Logging of data related to client celebrations by colleagues, report consolidation, ensuring that all the top clients are getting the right recognition via coordinating with boutique managers prior to dates.
• Invoice gifts that are allocated for celebrations against recipient records.
• Managing the inventory of the compensation gifts and of the retention gift.
• Coordinating with Couriers to facilitate delivery to clients for service recovery in case of complaints.
• Liaises with logistics Department on deliveries to the different POS.
• Create trackers for important KPIS not available in the native systems.
• Liaise with all other department for any needed information for smooth operation.
• Performs random checks against customer related standards internally or with the customer facing colleagues against agree on list of findings. (e.g. gift reaching clients, client eligibility for gift requests.)
• Assist with Dubai Watch Week related activities and coordination.
• Review and regularly update contact details and location listings on our websites, malls websites and principal brands websites to ensure consistency of message for customers.

In order to be successful in this role, you should have:

• Bachelor's degree or equivalent.
• 1-3 years job related experience.
• Excellent written and verbal communication skills.
• Basic understanding of database concepts
• Knowledge of prioritization, managing workload effectively.
• Familiarization with statistical tools.

If you are ready for your next challenge, Apply Now!