Coordinator II, Clinical (Operational Services)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This is a primarily remote role with a 1-2 day a month in office requirement. Candidate must be within commutable distance to the Pittsburgh, Pennsylvania office located at 620 Epsilon Drive, Pittsburgh, PA 15238

Position Summary

Coordinator will work in a corporate team environment and will be responsible for performing daily tasks for the Clinical Operations Department. This position provides Retrospective Drug Utilization Review support to both pharmacists and management. Coordinator functions include researching information for cases, data entry, and other duties requested by management. Accountable to independently produce quality work according to written or verbal instructions established by Clinical Operations.

Additional responsibilities to include but not limited to the following:

• Research information needed for Drug Utilization Review cases by contacting prescribers, pharmacies, or researching electronically.
• Perform data entry of incoming responses from prescribers.
• Voicemail retrieval and triage
• Perform process for undelivered/returned mail.
• Track data for department processes
• Other responsibilities as directed by supervisor and/or manager

Required Qualifications

• 1 year of clinical pharmacy experience OR 1-2 years of pharmacy technician experience in a retail or PBM setting
• 1 year of computer data entry experience
• 1 year of Microsoft Office programs experience
• 1 year customer service experience including phone experience

Preferred Qualifications

• Excellent written and verbal communication skills
• Ability to work with a team and independently
• Have strong organizational skills, including the ability to prioritize workflow and multi-task
• Be a self-starter and a self-motivator
• Be able to sit for long periods of time working at a computer.

Education

High School Diploma or equivalent GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.