Coordinator II - Supplemental Instruction and Programs

Position Announcement

The Supplemental Instruction and Programs Coordinator plays a key role in advancing student success at Utah Valley University by developing, coordinating, and assessing academic support programs that help students persist, achieve their educational goals, and thrive in challenging courses. Working collaboratively with faculty, staff, and student leaders, this position creates meaningful learning opportunities through supplemental instruction, structured learning assistance, academic recovery initiatives, workshops, and other innovative support programs that enhance the student experience beyond traditional tutoring services.

This position offers the opportunity to make a measurable impact on student achievement while contributing to a university culture centered on access, engagement, and academic excellence. The coordinator provides leadership in program development and daily operations, mentors student employees, and helps shape evidence-based strategies that strengthen learning outcomes and support the success of a broad student population.

Summary of Responsibilities

• Assists with the planning, scheduling, and day-to-day management of supplemental programs. This includes recruiting, hiring, training, scheduling, observing, evaluating, and mentoring student employees; managing the scheduling and monitoring of supplemental programs; collaborating with students, faculty, and staff from various departments across the university; and other duties as assigned.
• Assists in the design and development of supplemental programs and employee training. This includes analyzing current programs and discussing their effectiveness with the directors, including suggestions for improvement, researching and creating proposals for new programs better suited to meet student needs; overseeing the student employee training program, including preparing and giving trainings, creating and managing an online Canvas training course, and helping maintain the department’s College Reading and Learning Association CRLA certification.
• Assists in program assessment to evaluate effectiveness and ensure alignment with UVU's vision and goals. Responsible for gathering data, compiling information, and preparing regular and semester reports to inform strategic planning, assessment data, and program accreditation.
• Contribute to the efforts to increase awareness of supplemental programs through marketing, event planning, and participation.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor’s degree in a directly related field of study and at least 1 year of learning center experience or a combination of education and experience totaling 5 years.

Preferred Qualifications:
Graduation from an accredited institution with a master’s degree in a directly related field of study and at least 1 year of learning center work or a combination of education and experience totaling 7 years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of and experience with student support services and programs, including tutoring, supplemental instruction, structured learning assistance, academic workshops, etc.
• Knowledge of best practices in student success programs, including learning theories, pedagogy, and instructional design.
• Knowledge of and sensitivity to various student experiences in academic environments.

• Skilled in coordinating and collaborating on promotional events and marketing.
• Skilled in data collection and management, research, analysis, and development to identify program needs, utilize available resources, and create positive program results.
• Effective interpersonal communication skills.

• Ability to identify program needs and utilize available resources.
• Ability to be self-directed and complete tasks without supervision.
• Ability to engage with employees and build community.
• Ability to communicate effectively orally and in writing.
• Ability to supervise, train, observe, and evaluate a large number of student employees.
• Ability to develop and implement a variety of support systems, programs, and initiatives related to student success.
• Ability to foster professional and working relationships with students, faculty, staff, and administration.
• Ability to solve problems and communicate solutions with coworkers, supervisors, and students.
• Ability to maintain confidentiality of academic records.
• Must possess a high degree of professionalism, initiative, creativity, tact, and confidentiality.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.