Coordinator, Maintenance Services

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This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Coordinator, Maintenance Services supports the Maintenance and Facilities Services Leadership Team in maintaining a high-quality campus environment. They coordinate with FP&M, the Division of Student Affairs, and external vendors to plan and execute summer turnover and conference services in residence halls and apartments. The role also assists Service Managers with daily operations in university-owned buildings, focusing on student housing needs. The Coordinator, Maintenance Services helps organize and implement special projects as assigned. Frequent communication and coordination with internal university partners are essential to meeting departmental needs.

Collaboration with leadership:

a. Assist with specific projects under the direction of leadership. This can include, but is not limited to, maintenance and repair projects, physical space inventories, and reviews and assessments of building conditions.

b. Create and execute project plans utilizing internal shops and/or external contractors. Organize and direct work as needed. Provide ongoing feedback and follow up as needed to internal customers and project teams.

c. Attend Maintenance Shop Meetings to assist with ongoing projects within Mechanical Maintenance and General Maintenance teams.

Monitoring ongoing physical operations of assigned university-owned facilities:

a. Through regular building tours, and in collaboration with Associate Directors and Service Managers, inspects cleaning and maintenance activities and work. Coordinates functions with Facilities Planning and Management to achieve effective programs and schedules. Takes corrective actions to ensure the effectiveness of work.

b. Authorizes repair work and the purchases related to these repairs, whether as individual or as standing purchase orders.

c. Recommends short and long-range plans for physical improvements of all facilities and of the major equipment within the facilities.

Functioning as a liaison to the Office of Residence Life and Conference Services to enhance understanding of, and response to, residential facilities:

a. Works in conjunction with the Office of Residence Life to improve the delivery of services to students living in university-owned housing.

b. Provides ongoing training and support to the professional Residence Hall Director group in the areas of facilities maintenance and management.

c. Assists with training of Facilities Manager group both during summer training and ongoing through the academic year.

d. Prepares schedules and plans summer turnover work in conjunction with multiple maintenance shops and outside contractors to achieve effective work, including paint, carpet/flooring, mattress, and furniture replacement and repair.

e. Directs the readiness portion of the summer conference program, including room cleanliness, room set-up, key preparation and packeting, room turnover, linen management, luggage storage, and supplying students for front desk staffing.

f. Schedules, tracks, and follows up on the progress of facilities-related projects occurring in on-campus housing.

g. Presents weekly reports and updates to the Office of Residence Life professional staff regarding residential facilities

h. Provides ongoing information and communication regarding facilities projects in and around university-owned housing that may affect the department.

Supervising the Student Operations Crew (Academic Year and Summer):

a. Schedules and coordinates the efforts of 5-10 students working in the building facilities and physical plant operations (academic year).

b. Hires, trains, and supervises student staff. Makes staff available to other service areas as needed.

c. Oversees the day-to-day activities of Summer Crew, including supervising 30-40 student workers, scheduling tasks, training students, directing resources and efforts to complete the summer turnover process, and assisting with summer conference needs; in conjunction with mechanical maintenance, general maintenance, and custodial operations.

d. Selects, works closely with, and develops 6-8 students for increased leadership as it relates to facilities management.

e. Approves timesheets, time off, and monitors payroll for student employees.

The Coordinator, Maintenance Services’ scope also includes:

A high school diploma or equivalent

A minimum of one year of related experience

A valid driver’s license with a satisfactory driving record

Excellent oral and written communication skills, interpersonal skills, and the ability to work in a team-focused environment

Strong computer competency, to include proficiency in Microsoft Office Suite, and web-based applications

Demonstrated leadership abilities and the ability to deal with diverse constituencies

Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality

Ability to adhere to university policies and procedures

Ability and availability to work in the evenings and weekends to respond to urgent situations

Ability to routinely walk across a large campus that involves ramps, stairs, elevators, and distances

Must be able to occasionally work in environment/working conditions for mechanical space and plant operations. This will include occasional ladder climbing, and uncomfortable environments such as hot/cold ambient temperatures.

Demonstrated project management skills to include preparing project scopes, coordinating and monitoring contractor performance; skills in reading, interpreting, and ensuring compliance to project specifications and final design documents

2 years working in a project coordination role in higher education

Knowledge of the principles and practices of university campus facilities management

Knowledge of planning and administration, and current developments in campus facilities including social and environmental considerations

Understanding design, cost, schedule and constructability of proposed maintenance and operations projects

Experience in an academic setting

Residence hall or student leadership experience

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.