Coordinator of Experience & Operations

WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!

At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you’ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students’ lives.

In return, no matter your role here, we expect a commitment to excellence and accountability. You’ll be held to high standards. Resilience and passion are key—you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.

Together, we are Proving What’s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential.

A Career in IPS Offers…

Purpose and Impact:

• Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you’re maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
• Belonging and Community: IPS is a place where every employee is valued. You’ll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.

Professional and Personal Growth:

• Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.
• Skill Enhancement: Whether you’re new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement.

What We Expect:

• Professionalism and Reliability: Every role at IPS is vital to the district’s success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
• Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
• Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.

JOIN US!

Indianapolis Public Schools is more than a workplace; it’s a community where purpose, impact, and belonging come together to help Prove What’s Possible – in your career and in your school. If you’re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.

SUMMARY OF OPPORTUNITY:

The Coordinator of Experience & Operations manages the operational systems, digital platforms, and structural workflows that underpin the district’s professional learning landscape. Reporting directly to the Senior Coordinator of Staff Experience & Engagement, this role ensures that recurring learning series, evaluation frameworks, digital delivery systems, and districtwide learning events operate cohesively, predictably, and with a high standard of quality.

The Coordinator serves as a key operational gatekeeper, managing the districtwide professional learning calendar to maximize efficiency, vetting instructional content against adult learning principles, and tracking comprehensive engagement metrics. By seamlessly balancing technical systems management with cross-functional coordination, this role ensures a smooth, impactful, and professional growth experience for all school leaders and district staff.

KEY RESPONSIBILITIES

1. School Leader Professional Learning & Communication

• Monthly School Leader PD Coordination: Manage day-of logistics, operational execution, and agenda development for recurring School Leader Professional Learning Days tailored for Principals and Assistant Principals (AP/P).
• Quality & Alignment Vetting: Review presentation slide decks from internal facilitators and department presenters to guarantee absolute alignment with the IPS 6 Keys to Professional Learning and modern adult learning theories.
• School Leader Calls: Coordinate and manage the logistical infrastructure, timeline, and execution of monthly districtwide School Leader Calls.
• Strategic District Communications: Lead the curation, content synthesis, and aesthetic polishing of high-profile communication channels, specifically managing the production of the weekly Principals' Newsletter and the monthly Educator Update Newsletter.

2. Large-Scale Districtwide Professional Learning Support

• Co-Coordination Support: Partner directly with the Senior Coordinator of Staff Experience & Engagement to execute the macro-logistics and structural design of large-scale, Districtwide Professional Learning Days.
• End-to-End Execution: Own the foundational operational pillars for districtwide training days, including drafting clear system-facing communications, developing master agendas, managing vendor/site logistics, and handling physical or digital setups.
• Content Vetting & Feedback: Critically review all facilitator presentation decks for districtwide days, delivering targeted feedback to cross-functional teams to ensure content adheres strictly to adult learning principles and the IPS 6 Keys to Professional Learning.
• Data Synthesis: Oversee post-event data collection and analysis, compiling comprehensive evaluation summaries for leadership.

3. Districtwide Calendar Coordination & Strategic Planning

• Annual Master PL Calendar: Work collaboratively across district departments annually to determine upcoming professional learning needs and architect the "big picture" macro-calendar for the district.
• School-Centered Scheduling: Strategically schedule recurring learning series to prevent overlapping dates, ensuring school buildings do not experience a high volume of staff out concurrently for training, thereby safeguarding building coverage and operational stability.

4. Virtual Learning Programs & Platform Management

• Virtual Lunch & Learn Series: Direct the district's virtual Lunch & Learn series for all staff; independently curate relevant topics, recruit internal and external facilitators, market the opportunities, and host/facilitate the live virtual sessions.
• Learning Portal Administration: Serve as the primary administrator for the district's Learning Portal (Staff LMS), optimizing user experiences, organizing content delivery, and directing instructional design models.

5. Staff Evaluation Frameworks & Calibration

• Evaluation Workflow Management: Manage data workflows related to the staff evaluation system in close collaboration with the Senior Coordinator and the Employee Relations team.
• Framework Training & Resources: Maintain, update, and distribute evaluation guidebooks, while actively training district and school staff on evaluation frameworks, compliance metrics, and systemic expectations.
• Rubric Calibration Support: Organize and support calibration training sessions to ensure evaluators remain standardized, fair, and consistent when applying evaluation rubrics across the district.

6. Data Analytics & Program Evaluation

• Comprehensive PD Data Analysis: Design and implement data collection systems to continuously track, aggregate, and analyze professional learning data—including exit surveys, participant feedback, performance data, and post-training assessments.
• Impact & Satisfaction Reporting: Evaluate and report on program engagement, classroom application, and overall staff satisfaction, translating data analytics into actionable insights to continuously optimize delivery methods.

Core Competencies

• Operational Excellence & Organization: High attention to detail with a proven capacity to manage complex logistics, scheduling matrixes, and large-scale data workflows seamlessly.
• Instructional Design & Content Vetting: Strong understanding of instructional design models, LMS administration, and adult learning theories to assess training quality.
• Analytical & Data-Driven Mindset: Skilled at gathering qualitative and quantitative data, managing spreadsheets, and translating raw survey feedback into clear impact reports.
• Cross-Functional Collaboration & Communication: Ability to build strong relationships across diverse departments to align schedules, craft polished communications, and drive collective organizational goals.

QUALIFICATIONS

• 
  Education: Bachelor's degree in Education, Learning and Development, Human Resources, Business Administration, or a related field required.
• Experience: * Minimum of 2–3 years of experience managing program logistics, scheduling, platform administration, or data workflows, preferably in an educational or organizational learning setting.
• Proven experience administering a Learning Management System (LMS) and managing digital communication channels, content curation, or newsletters.
• Experience supporting or coordinating teacher evaluation processes, rubric application, or compliance data tracking is highly desirable.
• Technical Skills: Advanced familiarity with instructional technology platforms, database management, virtual meeting platforms (Zoom/Teams), and survey design tools.
• Contextual Insight: Experience navigating the complexities of a school district landscape, displaying deep empathy and commitment to organizational structures that directly enhance the educator experience and student success.

FLSA CLASSIFICATION:

Exempt

ELIGIBILITY FOR REMOTE WORK:

Not eligible

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

EEOC STATEMENT:

Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

DISCLAIMER:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions but are an essential function.