Coordinator - Patient Accounts

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition and certification assistance programs to grow both personally and professionally.

Patient Accounts Coordinator Position Summary

The inventory, distribution/delivery of medications is required for all Patient Care area Positions.

The Patient Account Coordinator is responsible for coordinating the insurance verification, pre-certification, billing, and follow-up process and workflow for the Richard A. Henson Cancer Institute and/or the Allen Cancer Center. Coordinates third-party payers’ requirements related to access, registration, billing and collection of accounts. Ensures all verifications and information is completed in accordance with established regulatory and policy requirements. Facilitates workflow between TidalHealth’s finance departments, the Richard A. Henson Cancer Institute departments, and/or Allen Cancer Center departments (radiation oncology, medical oncology, infusion center, oncology lab). Is responsible for identifying and enrolling patients in patient assistance programs and/or drug replacement programs for oral and IV chemotherapy/biotherapy regimens. Maintains compliance with all applicable regulations

Patient Accounts Coordinator Position Requirements

Education

• High School graduate or equivalent required.

Experience

• One (1) year business office experience is required

• Knowledgeable with Microsoft Office computer programs, spreadsheets and general office work preferred.

• Experience in a finance related field, including medical billing, preauthorizations, denials, and appeals preferred.

• Previous experience within registration is preferred.

• Customer service experience preferred. Requires six months on-the-job training.

• Epic EMR experiene is preferred

Patient Accounts Coordinator Work Schedule

• Day shift, Monday through Friday, with overtime and possible weekends as required.
• Rotating day, evening, night shift, week and weekend, with overtime as required.
• Expected to work overtime and other shifts as required by staffing needs.

Patient Accounts Coordinator Benefits

• At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.