Coordinator – Patient and Community Engagement

KEY ROLE ACCOUNTABILITIES

Hiring for Coordinator-Patient and Community Engagement in Qatar

Job Description

Project Duration: 6 months

Immediate Joiner

Educational Qualifications

Bachelor’s Degree in Business Administration, Public Health, or related field

Experience:

2+ years of experience in customer service, voluntary services and/or community relations

Experience in a large, complex healthcare organizational or integrated system

Experience within Healthcare settings is preferred.

The Coordinator - Patient and Community Engagement helps the team to establish and maintain positive and meaningful relationships with local organizations and community leaders and supports facilitating community activities across.

S/he works in collaboration with others to create a vision and plan under which to achieve patient and community engagement, by helping to create proposals and workflows for campaigns and programs, providing general assistance with ongoing programs, and being a liaison assistant for the Patient and Family Advisory Council). The incumbent communicates effectively; understanding, attending to details; organizing, and collecting data; collaborating, and supporting event planning and coordination

General Administrative Support

Performs general assistive functions, including calendar management, electronic document management, and maintaining office systems.

Assists in report and proposal preparation, including basic formatting and proofreading.

Provides administrative support to the division team.

Provides diary management, meeting coordination, and record-keeping support for the section.

Assists in maintaining day-to-day operations of the unit.

Confidentiality and Professionalism

Demonstrates professionalism in interactions with internal and external customers.

Ensures confidentiality is maintained in all transactions.

Documentation and Reporting

Develop reports, minutes of meetings, agendas, and other required documents related to Patient/Community Engagement activities and projects.

Assists in recording and maintaining data related to programs within the patient/community unit.

Assists in creating project plans, workflows, and proposals for related programs and projects.

Assists in creating programs’ policies and procedures, including related workflows.

Community and Patient Engagement

Develops and maintains positive working relationships.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) supporting patient satisfaction and principles of service excellence.

Promotes awareness of cultural diversity.

Assists in creating applicable communication messages to internal and external constituents.

Supports patient support or focus groups by assisting with room settings, printing relevant documents, and note-taking.

Assists in organizing Patient/Community visits.

Assists in organizing appropriate patient and community engagement events

Supports community engagement project management plans.

Strategic Support

Assists in preparing Services Level Agreements (SLAs) of partnerships with other organizations.

Provides support for strategic and operational projects.

Assists in managing the responses to the PFAC hotline, PFAC email, and all other relevant communication channels.

Supports with the management of the selection criteria and recruitment of PFAC members, including screening and interview processes.

Supports the management of the onboarding process (including necessary training) for PFAC members.

Assists in coordinating PFAC meetings, acting as a liaison according to the organization’s strategies and priorities.

Interested candidates apply to beena@themsigroup.com