Coordinator – People Development & Safeguards

Department : People & Culture

Reporting to : Head People & Culture

Grade / Title : C1/Coordinator People Development & Safeguards Duty Station : Lahore

Employment Contract : Long Term

Work Week : 5 (Monday to Friday) Days - 40 hrs / week Work Hours : 830 to 1715 hrs

Working Relationships:

External Training institutions, consultants, vendors, development partners and WWF Network, Legal Advisors & Investigators

Internal Works closely with Senior Management Team (SMT), Safeguards Team, Legal Counsel, Regional HR Leads, line managers, supervisors, and employees across all departments.

Job Summary

A-People Development

1. Learning & Development Strategy

• Develop an annual Learning & Development (L&D) plan aligned with organizational needs, including budget forecasting and identification of funding sources. • Conduct accurate Training Needs Assessments (TNA) in collaboration with regional HR, line managers, and employees.

• Ensure L&D interventions complement performance management outcomes, organizational strategy, and workforce planning.

2. Training Coordination

• Maintain an up-to-date database of training institutions, trainers, and learning opportunities (local and international).

• Recommend external training programmes based on TNA results.

• Organize and coordinate in-house trainings, workshops, and learning events. • Ensure optimal promotion and usage of the WWF E-Campus and other digital learning platforms.

• Liaise with departments to confirm participants, schedule sessions, and address logistical needs.

3. Monitoring, Evaluation & Reporting

• Maintain comprehensive records of all trainings conducted for reporting and audit purposes.

• Collect, analyze, and report training evaluations; prepare periodic L&D performance reports with recommendations for improvement

• Track training budgets and ensure utilization is aligned with approved plans. • Provide regular updates to the Head of People & Culture/SMT on L&D progress, impact metrics, and improvement areas.

4. Talent Development & Succession Support

• Develop structured capacity-building plans to support succession planning. • Develop programmes and frameworks that nurture young professionals, early career talent, and high-potential employees to build a strong future talent pipeline • Foster a culture of knowledge sharing, cross-learning, and continuous development.

• Work with line managers to identify skill gaps and recommend appropriate development solutions.

5. Partnerships & External Linkages

• Build and manage relationships with reputable training institutions to secure preferred or discounted packages.

• Coordinate contracts and quality control for external training providers.

6. Onboarding & Employee Engagement

• Design and update new employee orientation material and coordinate onboarding sessions [face to face and online]

• Support onboarding processes to ensure smooth and engaging integration for new hires.

• Coordinate employee recognition initiatives such as Employee of the Quarter and Panda of the Year.

• Propose creative reward and retention mechanisms to support employee engagement.

7. Compliance, Data Integrity & Confidentiality

• Ensure all training data and employee information are handled with strict confidentiality and in line with organizational policies.

• Maintain accuracy and compliance in all L&D databases, reports, and documentation.

• Uphold ethical HR practices and ensure adherence to relevant organizational and donor compliance standards

8.Panda Swap Programme

• Serve as the designated focal point for coordination and liaison with WWF International on matters related to the Panda Swap Programme, ensuring effective

9.Reward and Recognition Programmes

• Facilitate the implementation of the two reward programmes—Employee of the Quarter and Panda of the Year—and proactively contribute to the development of additional reward and recognition initiatives.

10.Employee Engagement & Experience

• Enhance employee experience and motivation by fostering a positive, inclusive, and engaging workplace culture.

• Strengthening communication and connection between employees and leadership through feedback, recognition, and engagement initiatives.

• Support retention and wellbeing by identifying engagement gaps and collaborating with P&C/HR and managers to address them.

B-Safeguards

• Act as a designated focal point for receiving and registering workplace safeguards complaints

• Maintain a secure, confidential case management system in line with data protection and retention standards

• Ensure timely acknowledgement of complaints and appropriate, sensitive communication with complainants and relevant parties

• Draft and issue formal responses, updates, and closure communications, as appropriate

• Coordinate and manage workplace investigations in line with WWF safeguards policies and due process requirements

• Monitor progress, follow up on deliverables, and ensure investigations are completed within agreed timelines

• Provide regular and ad-hoc updates to the Senior Management Team (SMT) and relevant supervisors, ensuring need-to-know confidentiality

• Prepare anonymized summaries, trend analyses, and dashboards for internal oversight, governance, and reporting

• Maintain accurate, complete, and secure records of all complaints, investigations, decisions, and follow-up actions

• Support awareness-raising and prevention efforts related to workplace conduct and safeguarding

Selection Criteria:

• Bachelor’s degree [4 Years] in Human Resources, Education, Business Administration, Organizational Development, Law, Social Sciences, Psychology or related field.

• 4 years of experience in L&D, HR, or organizational capacity-building roles.

• Experience in coordinating training programs, talent development initiatives, or HR projects.

• Experience with e-learning platforms is an advantage.

• Experience working in NGOs or complex, multi-stakeholder environments preferred • Demonstrated background in workplace investigations is a strong asset

Other Skills & Competencies

Technical Competencies

• Strong understanding of L&D methodologies, training cycle, and adult learning principles.

• Ability to conduct Training Needs Assessments and evaluate training effectiveness. • Strong coordination, planning, and project management skills.

• Strong understanding of safeguarding principles.

• Proficiency in MS Office (especially Excel for reporting) and learning management systems.

• Ability to manage external training partners and vendors.

• Ability to manage sensitive cases with professionalism and empathy. Behavioral Competencies

• Excellent communication and interpersonal skills.

• High level of professionalism, integrity, and confidentiality.

• Strong analytical thinking and attention to detail.

• Collaborative, team-oriented approach with the ability to work across departments. • Proactive, organized, and solution-oriented mindset

• Adhere to WWF’s Values: Courage, Integrity, Respect and Collaboration

WWF- Pakistan is an equal opportunity employer and reserves the right to amend this document from time to time, as may be required in the interests of the organization