Coordinator - Point of Care Testing (Laboratory Communication and Document Control)

Under the supervision of the Pathology and Laboratory Medicine Quality Systems Division Director, we are seeking a Coordinator for Laboratory Communication and Document Control. They are accountable for managing, maintaining, communicating and continuously improving controlled laboratory documentation to support safe, standardized, and compliant laboratory operations. This role partners closely with laboratory leadership, technical teams, Pathology Informatics, and multidisciplinary stakeholders to ensure policies, procedures, and supporting documents accurately reflect current practice, regulatory requirements, and system‑wide standards.

The coordinator facilitates workgroups, leads document‑related improvement initiatives, and applies Lean and quality management methodologies to evaluate current workflows, identify risks, and drive standardization. This role supports communication and dissemination of relevant information related to laboratory safety, quality management, and regulatory readiness across Pathology and Laboratory Medicine.

GENERAL SUMMARY:

Under supervision from laboratory leadership, may lead the preparation and delivery of training efforts to improve quality for Pathology and Laboratory Medicine (PALM) and the activities related to point-of-care (POC) activities outside of the usual laboratory. Prepares and maintains POC operating procedures to meet accrediting and regulatory requirements and in PALM-approved standardized format. Collects quality data to plan and lead educational efforts to facilitate awareness and to implement improvements. May assist caregivers and other healthcare workers in the development of staff training and ensure accrediting and regulatory compliance for (POC) laboratories.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Responsible for the training, competency testing and needed follow-up of all point-of-care (POC) testing personnel. Assesses the need for staff training. Develops and conducts training programs and competency testing as required.

2. Routinely reviews quality control data and point-of-care test results performed by caregivers and all other POC testers. Identifies and resolves defects. Reports findings to all appropriate leadership staff.

3. Recommends, implements, and monitors quality control and proficiency testing programs at (POC) testing sites and coordinates such activities with similar programs in the central pathology laboratory.

4. Assists nursing educators and physicians with the development of training programs for all caregivers performing POC testing. May assist in leading quality improvement training and education for Pathology and Laboratory Medicine staff.

5. Prepares periodic reports to laboratory leadership on performance, volume, accreditation readiness and other performance metrics.