Coordinator - Service Delivery

Job Purpose

The Services Delivery Coordinator is a critical role responsible for coordinating and optimizing service delivery processes within the Mobility department. This role involves managing logistical operations, overseeing the deployment of services, and ensuring consistent and high-quality service delivery to meet client and organizational expectations

Job Requirement

• Coordinate and manage the daily operations related to service delivery within the mobility department, ensuring efficient and effective execution.
• Work closely with service delivery managers to ensure that services are delivered on time and to the expected standards.
• Develop and implement processes and procedures to improve service delivery efficiency and effectiveness.
• Monitor service delivery performance metrics and implement improvements based on data-driven insights.
• Coordinate between various internal and external stakeholders to facilitate smooth operations, including land operations, airport authorities, security personnel, and support staff.
• Ensure compliance with legal requirements, company policies, and service standards.
• Handle logistical aspects, including scheduling, routing, and resource allocation to optimize service delivery.
• Report and escalate operational issues and challenges to senior management for timely resolution.
• Maintain accurate and up-to-date records of service delivery operations, including vehicle availability, guest movements, and incident reports.
• Conduct quality checks and audits on service delivery to ensure alignment with best practices and service standards

Recruitment and Criteria

Qualification and Experience

• Bachelor’s degree in business administration, operations management, or related field.
• At least 3 years of experience in service delivery or operations management, preferably within the mobility or transportation sector.

Skills

• Strong organizational and planning skills to manage multiple priorities in a dynamic environment.
• Excellent communication and interpersonal skills to engage effectively with all levels of staff and external partners.
• Proficiency in Microsoft Office and service management software.
• Strong problem-solving skills with the ability to foresee potential challenges and develop proactive solutions.
• High energy and passion for delivering exceptional service experiences.
• Ability to work independently in a highly collaborative environment.

Job Context

The Services Delivery Coordinator plays a vital role in maintaining the efficiency and quality of mobility services. This position demands flexibility and adaptability to meet the evolving needs of the organization and its clients, ensuring that all service delivery aspects are managed with precision and care.